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Tel: 020 277 6000020 277 6000/ 0703027000/ 0736 6901010736 690101



Coopnet Internet Banking

Security Advice

  1. Co-operative Bank will never ask you for your access codes (User ID, PIN, or Codes from the Code Card) in any way (e.g. via phone or e-mail). These codes are strictly personal and you must never reveal them to anyone.
  2. Keep the access codes (User ID, PIN or codes from the Code Card) confidential in a way that is not feasible for them to be disclosed/stolen.
  3. Sign on to Co-operative Bank Co-opNet Internet Banking only via Co-operative Bank's official website (www.co-opbank.co.ke) and never via other links appearing on other websites, search engines or e-mail messages.
  4. Verify the validity of the Co-opNet Internet Banking page and the security certificate by clicking on the lock icon in the address bar of the browser or the Verisign Logo on the Login page.
  5. Update your PC with the latest versions and security patches of the operating system (e.g. Windows) and the browser (e.g. Internet Explorer, Firefox).
  6. Regularly inspect your PC for viruses and other malicious programs using the latest versions of antivirus nad antimalware utilities.
  7. ATTENTION: There are malicious programs which could be installed unintentionally on your PC, with the objective of stealing Login Details. If, during your sign-on to Co-opNet Internet Banking, you notice any "unusual" messages that encourage you to reenter your access codes, stop the procedure, Call our Customer Service Department on 020 277 6000, 0703 027 000 or 0736 690 101 and/or have your PC cleaned from viruses and other malicious software from which it may have been infected.
  8. Ignore and immediately delete suspicious e-mails that ask you to provide your personal data, including links or attachments. Do not open the attachments.
  9. Internet Banking will not ask you to enter personal or account information during the login process or for any Internet Banking pages where the information requested is not relevant to the transaction. If you are prompted to do so, DO NOT enter the requested information and contact us immediately.
  10. Click OK to continue to Co-opNet. By clicking OK, you accept usage of the services subject to the bank's Terms and Conditions.


Call our Contact Center on 020 277 6000, 0703 027 000, 0736 690 101,

SMS 16111 or visit our nearest branch today