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Mco-opcash cashback campaign T&C
- "Bank" refers to Co-operative Bank of Kenya Limited and any of its representations, companies or subsidiaries in any other market.
- "Customer" shall include any persons, firm, partnership or corporate body subscribing to use or accessing the Bank's Online Banking platform.
- "Account" means any open account that you hold with the Bank or open with the Bank and which the Bank allows you to operate on the Bank's Online Banking Solution.
- "Account Terms" means the Terms and Conditions of the Account.
- "Business Day" means any day other than a Sunday or public holiday in the Republic of Kenya and any other subsidiary the Bank operates in.
- "Conditions of Use" - means any Terms and Conditions of Use which govern the use of the platform that the Bank may prescribe from time to time and avails at www.co-opbank.co.ke.
- "SMS Token (One Time Password" (OTP) means an SMS code sent to the customer to aid in authenticating login and transactions conducted by the customer.
- "Helpline" means a telephone helpdesk service we provide to assist you in using the Co-operative Bank of Kenya Limited’s Services, details of which are set out in the Online Help facility at www.co-opbank.co.ke.
Credit Card General T&C
- DEFINITIONS
- “Agreement” means the agreement between the Bank and the Cardholder or additional or supplementary cardholder including these terms and Conditions of as may be varied from time to time.
- “Cardholder” means any person to whom a Credit Card is issued by the Bank.
- “Principal Cardholder” means person in whose name a Card Account is maintained pursuant to such person’s application for establishment of a Card Account.
- “Additional or supplementary Cardholder” means any person the Principal Cardholder has authorized the Bank to issue with a supplementary card.
- “Due Date” means the date printed on the Cardholder’s monthly statement by which date payment of the amount specified thereon must be made.
- “Bank” means, Co-operative Bank of Kenya Limited including its successors in title and permitted assigns.
- “Card” means the credit card issued by the Bank at the request and in the name of the person named upon it for use in connection with Credit card facilities provided by the Bank.
- “Card Account” means any account maintained by the Bank, which the accountholder(s) is/are entitled to operate, at their request to be able to give transaction instructions.
- “Card Transaction” means any transaction or service obtained by the Cardholder using the Card account.
- “PIN” means any Personal Identification Number issued to a Cardholder.
- “Annual Subscription Fee” means the fee charged by the Bank when opening a Card Account and on each subsequent anniversary of the date the Card Account was opened.
- “Statement” means the record of the monthly transactions of the Card Account sent to the Cardholder by the Bank in accordance with these conditions.
- “Credit limit” means the maximum debit balance permitted on the Card Account as determined by the Bank in its sole discretion and notified to the Principal Cardholder.
- “Charges” means all amounts charged and/or levied on a Card Account including but not limited to the joining fees, Annual Subscriptions fees , cost bills, liquidated damages, together with interest (accrued or accruing)and other Card fees
- ‘‘Kenya’’ means the Republic of Kenya.
- ‘‘Interest’’ means the interest charge applied on the Cardholder’s Card Account as advised by the Bank from time to time.
- “Lost or stolen card” means any card that gets out of possession of the bank recognized legitimate cardholder without their knowledge and or consent.
- ‘‘Application Form’’ means the form filled by the prospective Cardholder when applying to the Bank to be issued with a Card.
- ‘‘Corporate Cardholder’’ means any person to whom a body corporate has authorized the Bank to issue with a Card chargeable on such body Corporate’s main Card Account.
- “FX mark up” means a margin added above the value of the transaction arising from Card transactions done outside Kenya using a Kenya shilling denominated co-op card.
- “One Time Password (OTP)” means a unique verification code that the Bank will send to the card holder’s mobile or email address to complete an online transaction. The card holder should not share this code with third parties.
- “3D Secure Transactions” means transactions carried out on 3D Secure -EMV Three-Domain Secure (3DS) which is a messaging protocol that enables card holders to authenticate themselves with their card issuer when making card-not-present (CNP) e-commerce purchases. The purpose of the 3DS protocol is to facilitate the exchange of data between the e-commerce merchant, cardholder and the Bank. The objective is to benefit each of these parties by providing the ability to authenticate cardholders during a CNP e-commerce purchase, reducing the likelihood of fraudulent usage of payment cards.
- “Corporate card(s)” means a card issued to employees of a corporate entity or businesses subject to approval the corporate entity’s management.
- “Co-brand card(s)” means a card/cards which are jointly branded by the Bank and another independent entity as a result of a partnership or alliance between the Bank and the independent entity.
- CONDITIONS OF THIS AGREEMENT
- These conditions as varied from time to time constitute the Agreement between the Cardholder and the Bank with respect to the issue and use of the Card.
- The Cardholder shall be deemed to have read, understood and agreed to be bound by these Conditions upon signing of the application form hereof.
- The Cardholder confirms in particular to have considered the rate of interest and all other charges levied by the Bank as specified in Condition 9 & the table of charges in clause 10.10 and found them to be fair, reasonable and necessary for the Card facility granted to him/her/it and agreed to be bound by the same.
- THE CREDIT CARDS
- Use of Card
- The Cardholder must sign his/her Card immediately on receipt and follow any instructions given by the Bank in relation to the use of the Card and keeping it safe.
- A Card is not transferable and may not be used other than by the authorized Cardholder and shall remain the property of the Bank and must be returned to the Bank upon demand or cancellation.
- The card is available for use subject to the terms of this Agreement to obtain credit card services at any card acceptor.
- The cardholder will be expected to use his/her PIN to authorize any transactions requiring a PIN verification.
- The card holder will be required to provide a current email address and mobile phone number to which the Bank will send a One Time Password (OTP) for every 3D secure transaction undertaken at a participating merchant using the card.
- The Card is only valid for use during the validity period embossed on the Card. Until and unless this Agreement is terminated, the Bank shall renew the Card from time to time at the Cardholder’s cost without reference to the Cardholder.
- The Bank may in its absolute discretion and without prior notice, at any time withdraw the right of a card holder to use the Card for, or to refuse any request for authorization of, any particular card transaction. The Bank will thereafter notify the card holder of any such withdrawal or refusal. The Banks decision shall be governed by its authorization parameters as may be determined from time to time at the banks sole discretion .
- The Principal Cardholder and the additional or supplementary Cardholder(s) shall be jointly and severally liable for all charges incurred by the holder of the Card or levied by the Bank in connection with the use of the Card.
- In case of corporate Cards, the respective corporate cardholder(s) and the main card account holder (body corporate) shall be jointly and severally liable for all the charges incurred by the cardholder or levied by the bank in connection with the use of the Card.
- The card must not be used for any unlawful purpose, including the purchase of goods or services prohibited by local and international law.
- Corporate cards
- In instances where the cardholder has a corporate card, the cardholder shall be jointly and severally liable with their employer for any balances owing on the corporate card.
- The cardholder’s employer may give instructions in connection with, ask the Bank to terminate or ask the Bank to change the credit limit of a corporate card without reference to the card holder.
- Co-brand cards
- The Bank may convert a co-brand card to another type of card
- The Bank shall not be liable for any representations, promotions or obligations made by a business alliance partner in relation to co-brand cards.
- Cards issued by special arrangement
- In instances where the credit card is issued as part of a special arrangement with an association, the Bank may:
- Disclose information in connection with its Banking agreement with the association; and
- The cardholder’s relationship with the association ends when the aforesaid banking agreement is terminated
- In instances where the credit card is issued as part of a special arrangement with an association, the Bank may:
- ADDITIONAL OR SUPPLEMENTARY CARDHOLDER(S)
- The Bank may on the application of the principal card holder issue an additional or supplementary or supplementary Card for use by any person nominated by the Principal Cardholder in writing as an authorized user on the Principal Cardholder’s Card Account. Any additional or supplementary Card holder shall be bound by the terms and conditions herein.
- The Bank shall cancel any additional or supplementary Card at any time upon request in writing by the Principal Cardholder and the Principal Cardholder shall surrender the additional or supplementary Card to the Bank for destruction.
- CREDIT LIMIT AND STATEMENT OF ACCOUNT
- The Bank shall advise the Cardholder of the Credit Limit when issuing him/her with a Card and each month the Bank shall prepare and send to the Cardholder a Statement showing the status of the Card Account and all the transactions on the credit account.
- The card holder shall be required to notify the Bank in case he/she is travelling outside Kenya and intends to use the card outside the country.
- The Card holder will take out a life insurance policy at their own cost up to a maximum of the Credit Limit issued to the Cardholder except in cases where the Bank expressly communicates its intention to take out such insurance policy on behalf of the card holder. In either case, the Bank’s interests shall be noted on the cardholder’s life insurance policy.
- The card holder shall not be permitted to exceed the set credit limit under any circumstances and any amounts incurred in the excess of the credit limit shall be immediately due and payable to the Bank, inclusive of over-limit charges, whether or not demanded by the Bank.
- The Cardholder may, at any time however, apply for an increase of the Credit Limit and the Bank shall be under no obligation to accept the application. Any increase in the credit limit shall take effect upon that the Bank notifying the Cardholder of the same.
- The Bank may, from time to time and at its own discretion, offer to increase the cardholder’s credit limit permanently or temporarily via the email address or telephone contact provided by the cardholder. The cardholder’s acceptance of such offer from the Bank either through email or telephone shall be deemed as a valid acceptance and the Bank shall increase the Credit Card limit as proposed in its offer.
- SAFEGUARDING THE CARD/PIN
- A Cardholder(s) must exercise all due care and attention to ensure the safety of the Card and the secrecy of the PIN at all times and to prevent the loss of and/or use of his/her Card or PIN by any third party.
- If a Card is lost or stolen, or a Card is for any other reason liable to be misused or the Cardholder has any reason to suspect that the PIN may have been discovered by unauthorized persons, he/she must IMMEDIATELY notify the Bank by Telephone on 020-2776000, 0703 027000, 0736 690101,020-2854000(or any other number as may be notified to by the Bank) the card holder shall be required to request in writing for a replacement card within (7) seven days through the Manager, Co-op Card P. O. Box 21831-00400, Nairobi, Email: cardcentre@co-opbank.co.ke quoting his/her Card Account number.
- The Cardholder(s) shall be liable in respect of any transaction instruction given prior to receipt by the Bank of notification of such loss, theft or disclosure.
- The Cardholder shall provide the Bank with all the information in his/her possession about the loss, theft or misuse of a Card or the PIN, and any other information the Bank may require to facilitate investigations into such loss theft or misuse. The Bank may give the police any information it thinks will be useful in their investigations. If the Cardholder finds the Card(s) which he/she had reported as lost, stolen or at risk of misuse, he/she must not use them. The Cardholder shall be required to cut the card in half and return them to the Bank immediately at the address shown in condition 6(ii).
- The Bank will, as soon as is practicable, replace any lost or stolen Card subject to payment of the applicable replacement charge and any over limit and overdue amounts as at the time of collection. All replacement Cards will be issued with new Card which will be a continuation of the old Card Account number so replaced and the conditions applicable to the old Card Account number shall apply thereof.
- STATEMENT OF ACCOUNT
- The Bank shall send monthly statements to the Cardholder account. The Bank will debit the Card Account with the amounts of all Card Transactions and charges and any other liabilities of the Cardholder arising from the use of the Card. This includes charges made in connection with Additional or Supplementary Cards.
- The contents of any statements of account or statement of any other nature which has been sent by the Bank to the cardholder, and to which the Cardholder has not objected within Thirty (30) days of receipt thereof, shall be deemed approved by the Cardholder and shall not thereafter be challenged by the Cardholder on any ground whatsoever whether on account of lack of mandate, forgery or inadequate signature of endorsement of cheque, forged alteration thereof or otherwise.
- The Cardholder is required to check all the entries in the statement against his/her Card transactions vouchers or receipts to confirm the correctness of those entries. If the Cardholder notices any charge that he/she does not recognize or which does not tally with his/her Card transactions vouchers or receipts, he/she should contact the Card Centre immediately and seek clarification or correction.
- No queries or complaints relating to entries in a statement shall be entertained by the Bank after the expiry of 30 days from the date of delivery of the statement.
- For purposes of statement delivery, the same shall be delivered to the postal or e-mail address as indicated on the Cardholder’s application form. The Cardholder shall notify the Card Centre in writing of any change of name or address. Until such notice is received by the Bank the Cardholder’s names and address shall be deemed to be those stated in the application form.
- Non-receipt of a statement shall not discharge the Cardholder from obligations to pay any amounts due including interest and late payment charges, it being understood that the Cardholder shall at all times be aware and maintain an accurate record of all his/her Card transactions.
- RIGHT OF SET-OFF
- The bank may at any time and without notice or demand and notwithstanding any settlement of account or other matter whatsoever ,combine or consolidate all or any other existing accounts including accounts in the bank (whether current, deposit, loan or of any other nature whatsoever subject to notice or not and in whatever currency denominated )in the name of the Cardholder alone or jointly with others wherever situated and set-off or transfer any sum standing to the credit of any one or more accounts in or towards satisfaction of any obligations or liabilities to the bank of the Cardholder whether such liabilities be present, future, actual, contingent, primary, collateral, several or joint.
- The bank shall have a lien on all property and assets of the Cardholder from time to time in the possession of the bank, whether registered in the name of the bank or its nominees or otherwise and whether the same is being held for safe custody or otherwise.
- REPAYMENT AND APPROPRIATION
- All payments are due and payable on a monthly basis not later than twenty (20) days from the date of the statement.
- Payments on any account will take effect when received by the Bank and credited to the Cardholder’s account. Where the payment is made by cheque(s) such payment will be received only after being cleared by the respective paying bank(s).
- All payment received to the account shall be applied first in repayment of all accrued interest secondly in payment of all charges and thirdly towards repayment of all amounts due from the account respectively;
- The account being a credit card account shall not operate as a savings account and should the account contain any funds standing in credit such funds shall not earn any interest.
- The Cardholder shall make all payment directly to the Bank. The Bank shall not be liable for any funds that have been paid to any other third party.
- CHARGES
- A non-refundable Annual Subscription Fee on the opening of the Card Account and thereafter on each subscription anniversary dates. The subscription fees shall be as per the Banks Tariffs published by the bank from time to time.
- A monthly interest rate or such other rate as the bank may in its sole discretion determine shall be applicable on the outstanding credit amount due where the Cardholder pays the minimum monthly payment. The interest shall accrue daily on the daily outstanding balance until payment in full.
- A Late Payment Fee of the minimum payment amount due will be levied for any amount not received by the Due Date as shown on the Cardholder’s statement.
- An Over the Limit Fee of the amount determined by the Bank and notified to the Cardholder shall be levied should he/she exceed the credit limit. The Bank reserves the right to withdraw a Card which goes in excess of the credit limit so allocated.
- If the Cardholder obtains cash at any of the Bank’s cash points, a cash advance fee, which will be a percentage of the amount of cash obtained subject to an advised minimum will be levied. The card holder will however be liable for any additional or supplementary charges that may be imposed for withdrawal of cash from other visa Branded outlets.
- A Card Replacement Fee of a minimum of Kshs. 500.00 per Classic or Gold Card and Kshs. 1,000.00 per Platinum card will be levied on the Card Account for any card replaced.
- An annual Cardholder’s Limit Insurance policy premium as determined by the Bank’s authorized insurance provider and notified to the Card Holder against death of the Cardholder up to the credit limit assigned to the Cardholder.
- Transactions carried out in foreign currency shall attract an FX mark up on of the value of transaction.
- Platinum card holders are entitled to Airport VIP Lounge Access and will be expected to pay for their Airport VIP lounge visits and as well as their guests’ visits.
- The Charges are more specifically outlined below:
CHARGE | AMOUNT ( PER CARD) | FREQUENCY |
Joining Fees | Classic Card : Kes 3,000/- Gold Card: Kes 3,500/- Platinum Card : Kes 4,000/- | One off- Currently waived |
Annual Fees | Classic Card: Kes 3,500/- Gold Card: Kes 6,000/- Platinum Card: Kes 7,000/- | On issuance of the card and thereafter on every subsequent year |
Supplementary Card Annual Fees | Classic Card: Kes 3,000/- Gold Card: Free up to the 4th Card. From 5th Card onward, Kes. 3,000/- Platinum Card: Free up to 4th Card. From 5th Card onward. Kes. 3,500/- | On issuance of the card and thereafter on every subsequent year |
Interest Rate | 3.5% of Revolved Balances | This is per month. Revolved balance is the amount of card debt unpaid at the end of each credit cycle of 50 days. |
Late Payment Fees | 5% of Minimum Payable | Per occurrence, whenever the card holder pays the card dues past due date (pays late). |
Bonus Fees | 5% of amount awarded | Per occurrence, whenever the card holder requests for a bonus ( additional funds beyond the approved credit limit) |
Card Replacement Fees | Classic Card: Kes 500/- Gold Card: Kes 500/- Platinum Card: Kes 1,000/- | Per occurrence, whenever the card holder requests for a card replacement. |
Over limit Fees | Kes 1,000/- | It is per occurrence. I.e. whenever the customer goes over the set/allowed limit. |
Insurance | 0.39% of Approved Credit Card Limit | Per year ( Bank Pays for Gold and Platinum card Holders) |
VIP Lounge ( Applicable to Platinum Card Holders) | USD 3.6/- | Per year ( Bank pays for Platinum Card Holder) |
VIP Lounge Visit (Applicable to Platinum Card Holders) | USD 27/- per card , if card holder is accompanied by a guest (friend/family/business associate) , card holder will pay for each guest visit | Per occurrence, whenever the card holder accesses the VIP lounge , may change from time to time as advised by Visa and/or Lounge Key |
Forex Mark Up | 3% | Applicable to foreign currency transactions |
Unpaid Payment Fees | Kes , 2,500/- | Per missed payment( unpaid cheque/standing order/direct debit) |
- CARD RENEWAL
- The Cardholder’s Card shall automatically be renewed and a Card produced before the expiry of the term of the current Card. The Bank shall also continue to renew the Cardholders Card in this manner until the account is terminated or upon written request to stop by the Cardholder or in the case of additional or Supplementary Card by the Cardholder or the Principal Cardholder.
- If the Card holder does not wish to renew his card he/she shall be required to notify the Bank one month before expiry of the card.
- REFUNDS & CARDHOLDER CLAIMS
- The Cardholder’s Card Account shall only be credited with a refund in respect of a Card transaction if the Bank receives a refund voucher or other refund verification acceptable to the Bank.
- The Bank is not responsible for any matter or dispute unless the Cardholder has made a written request delivered to the Bank as soon as reasonably possible.
- The contents of any statements of account or statement of any other nature which has been sent by the Bank to the Cardholder, and to which the Cardholder has not objected within twenty eight (28) days of receipt thereof, shall be deemed approved by the Cardholder and shall not thereafter be challenged by the Cardholder on any ground whatsoever whether on account of lack of mandate forgery or inadequate signature of endorsement of transaction, forged alteration thereof or otherwise.
- No claim by the Cardholder against a third party may be subject of a defense or counterclaim against the Bank.
- The Cardholder may not assign or otherwise dispose of his/her rights and obligations under this Agreement.
- The Cardholder cannot use a claim against the Bank to refuse to discharge his/her obligations under this Agreement unless he/she has a legal right to do so.
- The Cardholder shall not be entitled to any interest on any credit balance in the Card Account.
- The Cardholder shall not return for cash refund any goods or tickets obtained with the use of the Card.
- LIABILITY
- The Bank shall not be liable in any way if a third party does not honor a transaction on a Card.
- The Cardholder shall be liable for any loss or cost suffered by the Bank as a result of any breach of this Agreement.
- The Bank shall not be liable if it is unable to perform its obligations under this Agreement due a force majeure including the failure of any machine, data process system, transmission link, industrial dispute, strikes, lock outs, acts of any public enemy, wars, blockades, insurrections, riots, fires, civil disturbances, government regulations and directions, fraudulent activity, terrorist action or anything outside its direct control or that of its agents or subcontractors.
- The failure or delay by the Bank to produce or send a statement in respect of the Card Account shall not be construed as a waiver of the Cardholder‘s liability for the late payment.
- For credit cards that give the cardholder access to services provided by third parties, the card holder shall be liable for any costs incurred for services provided by the third parties unless the Bank expressly communicates to the cardholder its intention to assume such costs.
- In instances where a cardholder holds a credit card with access to Emergency Cash withdrawal, the Bank shall not be liable for any loss incurred by the card holder as a result of failure to give immediate effect to an Emergency Cash Withdrawal, card replacement or any other facilities offered by the Bank in connection with the credit card.
- DEATH OR BANKRUPTCY
- The Cardholder’s obligations under this Agreement shall remain in full force and effect until such time as they shall be duly satisfied.
- In case of death, the Bank shall institute a claim for compensation from the insurance Company. Any amounts in excess of the insured credit limit shall be payable in total from the Cardholder’s estate.
- Any Additional or supplementary and/or supplementary Cardholder shall cease immediately to be entitled to use the Card and shall return the Card to the Card Centre or the nearest branch of the Bank. The deceased Cardholder’s Card shall be returned to the Card Centre or the nearest branch of the Bank immediately.
- In case of insolvency of a body corporate the Bank shall be entitled to demand and recover any outstanding liabilities under this Agreement due from the corporate body shall be recoverable from the individual corporate Cardholders, it being understood that the body corporate and the individual corporate Cardholders are jointly and severally liable for any liabilities incurred on the corporate Card(s).
- WITHDRAWAL
- The Principal Cardholder and any Supplementary Cardholder shall indemnify the Bank against all costs, charges and expenses inclusive of any legal costs and disbursements incurred by the Bank in obtaining or attempting to obtain payment of any monies due and owing on any Card Account to the intent that the Bank shall suffer no loss by reason of it affording or continuing to afford the Card holder any services offered by use of the Card.
- The Bank reserves the right to set off all outstanding amounts plus interest thereof from any account(s) held by the Cardholder with the Bank.
- Where the Bank has appointed agents to collect debts on its behalf, such payments shall be made directly to the Bank or by way of a Bank cheque payable to the Bank or to its order.
- DISCLOSURE OF INFORMATION
- The Cardholder agrees that the Bank may disclose details relating to the Card Account to any third party (including credit agencies) if in the Bank’s opinion such disclosure is necessary for the purpose of evaluating any application made to the Bank or such third party, maintaining the Cardholder’s Account with the Bank or other purpose as the Bank shall deem appropriate.
- The Cardholder agrees that the Bank may disclose details relating to the Card Account including details of any default in servicing the Card Account to any third party (including credit agencies) for the purpose of evaluating the Cardholder’s credit worthiness or for any other lawful purpose.
- AMENDMENT OF CONDITIONS OF USE
- The Bank reserves the right to vary, amend or replace all or any of these conditions at any time subject to the Bank issuing a 30 day prior notice of its intentions to do so to the Card holder.
- VISA INTERNATIONAL REGULATIONS
- The use of the Card is governed by the terms of International card payment solution service providers and the Cardholder by agreeing to the use of the card shall be deemed to have agreed to abide by those terms of the International card payment solution providers as may be communicated to the Cardholder by the Bank from time to time.
- Any charges made by Visa International in respect of the Cardholder’s foreign currency transactions shall be debited to the Cardholder’s Card Account. The amount of Card transactions and charges involving foreign currency shall be converted into Kenya Shillings at the Visa International exchange rate applicable on the date payment is received and any exchange rate risk shall be debited to the Cardholder’s Card Account.
- To ensure acceptability, information about the Cardholder’s Card Account may be transferred confidentially within the VISA Network and the Card Holder hereby agrees and consent to such transfer of information.
- TERMINATION & CANCELLATION
- Action by the Bank
-
- Cancel or suspend the cardholder’s right to use the credit card or close the account linked to the credit card
- Refuse to authorize a credit card transaction; or
- Refuse to re-issue, renew or replace the credit card.
- Termination by the cardholder
- The cardholder may at any time close the account linked to a credit card by notifying the Bank of such intentions in writing.
- The cardholder may terminate use of card by an additional or supplementary cardholder at any time by notifying the Bank of such intentions in writing.
- Consequences of termination
-
- The cardholder and any supplementary or additional cardholder shall not use and shall not be entitled to use of the credit card or any benefits in connection with the credit card;
- The cardholder and any supplementary or additional cardholder shall surrender the credit card(s) to the nearest branch of the Bank.
- The cardholder and any supplementary or additional cardholder shall immediately pay all amounts owing to the Bank in connection with the credit card (including any additional or supplementary card) together with any interest accrued.
- The cardholder and any supplementary or additional cardholder shall remain liable for any transaction carried out using the credit card or supplementary or additional card that is not surrendered to the Bank after termination.
- GOVERNING LAW AND JURISDICTION
- The Cardholder shall not use the Card for any unlawful purpose, including the purchase of goods or services prohibited by the Laws of Kenya, or in contravention of any Rule of Law in force, nor as an aid towards any such contravention.
- This Agreement and all matters arising out of the issue or use of the Card are subject to the laws of the Republic of Kenya and the parties submit to the exclusive jurisdiction of the Kenya courts of law.
- GENERAL
- Any other facilities or benefits made available to Cardholders as such and not forming part of this Agreement may be withdrawn at any time without prior notice.
- The Cardholder warrants the complete accuracy of the information given upon the application for establishing the Card Account and any subsequent communication exchanged with the Bank.
- The Cardholder may terminate this Agreement by a thirty (30) days’ written notice to the Bank but such termination shall only be effective on the return to the Bank of all the Cards issued for use on the Card Account and the payment of all the liabilities on the Card Account under this Agreement.
- Each of the Terms and Conditions contained herein is distinct and separate from all other terms and conditions, so that if one term is found to be invalid or unenforceable this will not affect the validity of any of the other Terms and Conditions.
- The failure or delay by the Bank does not enforce any of its rights under these Terms and Conditions, does not stop the Bank from taking any action to enforce its rights in the future.
- Headings used in these Terms and Conditions are for ease of reference only and shall not affect the meaning of these Terms and Conditions.
- The Bank may send promotional material and advisory information to the cardholder from time to time and the cardholder hereby consents to receipt of such promotional materials & advisory information.
- NOTICES
- All notices statements letters and other communications from the Bank may be sent to the Cardholders last known postal, email, facsimile address, and the date on the Bank’s copy of any such communication is taken to be the date of such dispatch in the absence of proof of the contrary. It shall be the duty of the Cardholder to notify the bank of any changes in his/her address.
- Any written communication from the Bank to the cardholder including but not limited to any notice given pursuant to these Terms and Conditions shall be deemed to have been received by the Cardholder, if delivered then at the date and time of delivery, and if sent by post it shall be sufficient to prove that the letter containing the communication was properly stamped and addressed.
- The Cardholder has no claim on the Bank for damages resulting from losses, delays, misunderstandings, mutilations, duplications or any other irregularities due to transmission of any communication whether to or from the Cardholder, the Bank or any third party, by delivery, post, fax, telegraph, telephone, telex or any other means of communication.
- Notices/communications sent by post shall be deemed to have been received seven (7) days from the date of posting. If sent by Email or facsimile they shall be deemed delivered by the next working day.
Data Privacy Statement
1. PRIVACY STATEMENT
- This statement provides information on how The Co-operative Bank of Kenya Ltd (hereinafter “the Bank” approaches processing your personal data. Our focus and commitment to respecting your privacy and safeguarding your personal data remain stronger than ever.
1.1 Terms used in this Statement
Personal Data
- Information that directly or indirectly identifies or says something about you is referred to as personal data. Examples include your name and address, and information such as your income. Information relating to a sole trader, commercial partnership, or professional partnership is also considered personal data.
Processing Data
- Processing means anything that can be done with personal data. This includes the collection, storage, use, transfer, and removal of data.
Whose Personal Data does the Bank process?
- We process personal data if we have, want to have, or have had a business relationship with you, or if we have had contact with you.
- Existing bank clients both domestic and foreigners
- Potential bank customers
- People who show an interest in the Bank’s products and services are people who are connected in another way with a business or organization with which we have, want to have, or have had a business relationship, such as third-party participants
- Security providers and guarantors
2. WHICH DATA DOES THE BANK PROCESS?
Types of Data | What kind of data might be involved | Examples of how the Bank uses the data |
Information that allows an individual to be identified directly or indirectly | Name, address, telephone number, e-mail address, and information provided in your identity documents to fulfill the Bank’s Know your customer (KYC) requirements | For identification purposes, to draw up an agreement/contract or to contact you |
Information relating to or used for agreements/contracts or financial statements | Information about your financial situation, and the products you have. Information used for obtaining finance | To assess credit worthiness, or to assess whether a product is suitable for you. To develop Machine Learning models designed to create products that best suit your needs, such as recommendation models and credit scoring systems. |
Payment and transaction data | When a payment is made, information about the person you paid or who paid you, when the payment took place and what the balance in your account is | To ensure correct/timely processing of funds is performed. Also, for anti-money laundering/counter-terrorism financing and sanctions monitoring. For your security and ours. |
Special categories of personal data/criminal data | Information concerning your health, information about criminal convictions, data that reveal your ethnic origin or political inclinations, Biometric data | The Bank processes biometric data for identification purposes. In the context of combating terrorism and tax obligations, we are required to record information about your country of birth. In addition, we may record special categories of data such as Criminal data in the context of Anti-Money Laundering |
Recorded calls, documentation of e-mails and physical access, CCTV | Cookies, IP address, and data relating to the device on which you use our online services or our website. | To enable our online services to be used and to combat fraud. To improve our website. For displaying targeted adverts or banners. Identifying customers after they have logged in by storing a temporary reference number of cookies so that the Bank web server can conduct a dialogue with the customer while simultaneously dealing with other customers. Allowing customers to carry information across pages of our site and avoid having to re-enter the same information. Enabling the Bank to evaluate the effectiveness of its advertising and promotions. Enabling the Bank to produce statistical information (anonymous) which helps it to improve the structure and content of its website. |
Data we receive from third parties | Data may be obtained from Credit Reference Bureaus, Company Registry | We use this information to check Directors and credit rating details. |
Data we share with Third parties | Financial information and transaction data upon request of the relevant enforcement agencies and regulators. Data we provide to other businesses within the Group that we engage to help us provide services. Data you have asked us to share with another party. Information required to meet our regulator or legal reporting commitments. | We are required to provide specific data to tax authorities and to the regulator. You may also ask us to share specific data with a third party. We may be required to share with the relevant authorities and regulatory bodies as part of compliance with the Anti-Money Laundering, Counter Terrorism Financing, and Fraud prevention laws and/or regulations. |
Data we require to combat fraud, to ensure your security and ours, and to prevent money laundering and the financing of terrorism | The data we keep in our internal and external referral registers, sanction lists, location information, transaction data, identity information, camera images and payment details, cookies, IP addresses, and data relating to the device on which you use online services. | In order to comply with legal obligations and prevent you, the financial sector, Cooperative Bank, or our employees from becoming the victims of fraud, for security reasons and to protect the financial markets, we might check whether you appear in our external or internal referral registers and we have to check whether your name appears in sanction lists. We may use your IP address, device details, and cookies to combat online fraud (DDoS attacks) and botnets. |
2.1 How does the Bank collect your Personal Data?
- We receive your personal data when you provide it to the Bank, examples include when opening an account, getting into a contract with us(Loan), data you send to us in order that we can contact you and data arising from any group services that we provide.
- We may also receive your data from business units within the Co-operative Bank of Kenya Ltd Group companies or from other financial institutions in the context of combating fraud, money laundering or terrorism. We may also receive data from others, such as suppliers or other parties we work with, or because you have given another party consent to share data with us.
- We may also receive data from others, such as public sources like newspapers, public registers and websites.
2.2 How long does the Bank Retain your Data?
- We do not keep your data for any longer than necessary to fulfill the purposes for which we collected the data. We have adopted a data retention policy. This policy specifies how long we keep data. In general, we will keep your data for seven years following the termination of the relevant agreement or the ending of your business relationship with Cooperative Bank, unless there is a legal obligation to preserve the data longer e.g. if the regulator asks us to keep specific data for longer in the context of risk models. In some cases, we use shorter retention periods.
- In specific situations, we may also keep data for longer than we are required by the retention period fixed by us. We will do this if, for example, the judicial authorities request camera images, in which case we will keep the images for longer than we usually do, or if you have submitted a complaint, in which case the underlying data must be kept for longer.
- Once we no longer require the data for the purposes described before, we may keep the data for archiving purposes, in the event of legal proceedings, or for historic or scientific research purposes or statistical purposes.
2.3 Processing of special categories of Data at the Bank
- We process special categories of personal data where this is permitted by law and consent is acquired, this may include the use of Biometrics, criminal convictions, etc. If you give us consent to record special categories of personal data relating to you, or you have made this information public yourself, we will only process the information if this is necessary so that we can provide our services. If you have given us consent to record special categories of personal data, you may withdraw that consent at any time. To do this, please contact your Relationship Manager or through our official communication channels.
2.4 Does the Bank use Automated Individual Decision-making including Profiling?
- We will only decide based solely on automated processing including profiling which produces legal effects concerning you or significantly affects you, in case it is allowed by law and we have gained consent.
- We do not envisage that any decisions will be taken about you that produce legal effects or significantly affects you.
2.5 Who at the Bank has access to your Data?
- Within Cooperative Bank your personal data can be accessed only by individuals who need to have access owing to their role and for official business purposes. All these people are bound by a duty of confidentiality.
2.6 Does the Bank use your Personal Data for any other purpose?
- If we want to use the information for any purpose other than the purpose for which it was obtained, we may do this if the two purposes are closely related.
- If there is not a sufficiently strong correlation between the purpose for which we obtained the data and the new purpose, we will ask you to give your consent. If you have given us consent, you may withdraw that consent at any time. To do this, please contact your Relationship Manager or through our official communication channels.
2.7 Does the Bank Transfer your data to other countries outside Kenya?
- Within the Co-operative Bank of Kenya Ltd Group Companies, your personal data may be shared by Group Businesses, for example, because you ask us to do this, or because you also purchase a product from a different division of the Bank. Information that has been used to establish your identity may also be used by another division of the Bank with which you want to do business.
- Outside the Co-operative Bank of Kenya Ltd Group Companies, we also transfer data if this is necessary in order to perform our agreements with you. For example, we use third parties such as SWIFT to enable you to make payments. Other Branches or Companies in the CO-OP Bank Group (i.e. Co-op Bank, its subsidiaries, and affiliates), any regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over Co-op Bank Group members, any agent, contractor or third-party service provider, professional adviser or any other person under a duty of confidentiality to the Co-op Bank Group, credit reference agencies and, in the event of default, debt collection agencies, any actual or potential participant or sub-participant in, assignee or transferee of, any of the Co-op Bank Group’s rights and/or obligations in relation to you. These third parties are subject to supervision by their regulators.
- If we transfer your data to other parties outside Kenya, we take additional measures to protect your data. Cooperative Bank may leverage on technologies such as Cloud, which may result in your data being shared and stored in different jurisdictions. However, in such cases, the highest level of protection will always be embedded to safeguard your data.
2.8 Customer Data Rights at the Bank
a) Right to Access
- You may ask through the branch or relationship manager to access all the information that we have and process in relation to you. The data protection office shall respond to such requests as stipulated by the law.
b) Right to be Forgotten
- You may request that we erase data concerning yourself that we have captured, for example, if you object to the processing of your personal data. Your interest must also be greater than the Bank’s interest in processing the data.
c) Right to Data Portability
- You have the right to request the Bank to supply you with data that you previously provided to the Bank in the context of a contract with us or with your consent, in a structured, machine-readable format, or that we transfer such data to another party. If you ask us to transfer data directly to another party, we can do this only if this is technically feasible.
d) Right to Rectification
- If you believe your personal data has been processed incorrectly or incompletely, you may request that we change or supplement the data.
e) Right to restriction of processing
- You may request that we restrict the personal data relating to you that we process. This means that we will process fewer personal data relating to you.
f) Right to object to Direct Marketing
- You have the right to request the Bank to stop sending marketing communication. You can place your request to the Contact center or branch.
2.9 Consequences of Withdrawal of Consent
- By withdrawing your consent for the processing of your personal data, you may no longer have access to certain services or products offered by the bank, including but not limited to new banking products, loans, and account management services. The bank may also be unable to process specific requests such as transactions, account updates, credit applications, retrieve or receive certain historical information.
- Withdrawal of consent may also impact your receipt of marketing communications, offers, and updates. While the bank may still retain certain data for legal or regulatory purposes, the withdrawal of consent may disrupt your personalized services, including financial advice or account alerts.
3.0 Whom to contact to place a complaint or log in an inquiry regarding Personal Data
- If you have any questions concerning the processing of personal data by us, please contact:
- Your Relationship Manager or Branch with which you do business. In the case of matters concerning the exercising of your rights and other questions about the processing of your personal data kindly contact us on dataprotection1@co-opbank.co.ke or through our official communication channels.
4.0 Right to amend this privacy statement
- We reserve the right to amend this privacy statement at any time. All amendments to this privacy statement will be posted on the website and also available at the branches. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy.
Multicurrency pre-paid card T&Cs
Mcollection/CopTill T&Cs
TERMS AND CONDITIONS OF MCOLLECTION/CO-OPTILL
- These Terms and Conditions shall be read together with the Application annexed hereto and shall form part of the contract between the parties hereto. These Terms and Conditions shall be read together with other regulations that govern the Bank as may be varied from time to time.
- The Applicant shall provide the Bank with a data base being beneficiaries’ reference, names, institution code and Co-opTill Number. The unique code shall be provided by the Bank to the Applicant.
- The Customer can provide the Bank with an alternative mobile number where the Bank will SMS alerts of payments done to the Co-opTill. The Bank bears no responsibility in case of any claims that may arise due to notification alerts sent to the alternative number provided by the Applicant.
- The accuracy and validity of the data shall be the responsibility of the Applicant. The Applicant shall fully indemnify and hold blameless the Bank against all losses, liabilities and action that the Bank may incur upon its reliance on the data as provided by the Applicant.
- The Bank shall strive to remit the money collected on account of the Applicant on a real time basis upon the money being collected by the Bank. The Bank shall, however, not be responsible for remitting the funds within the stipulated two hours if:
- The network system for mobile banking is down
- The platform is down
- The core banking system is down
- Any other external factors beyond the Bank’s control
- The amount received by the Applicant shall be the same amount sent and the Bank shall not impose any further transactional charges upon the sender.
- No failure or delay by the Bank or the Applicant in exercising any claim, remedy, right, power or privilege under this Agreement shall operate as a waiver nor shall any single or partial exercise of any claim, remedy, right, power of privilege preclude any further exercise thereof or the exercise of any other claim, right or power.
- Save in regard to matters which require to be fulfilled and are in fact fulfilled, this Agreement shall continue to be in full force and effect.
- Any remedy or right conferred upon the Bank or the Applicant for breach of this agreement including the right of rescission shall be in addition to and without prejudice to all other rights and remedies available to them.
- The parties hereto agree and covenant that any dispute that may arise out of this agreement shall be negotiated in good faith with the aim of resolving the matter. If the negotiation shall fail, the parties agree to subject the dispute to reconciliation before a single conciliator to be appointed by both parties. In the event that the reconciliation does not bear any fruit, the parties shall refer the matter to a single arbiter to be appointed by the parties, or failure thereto, by the sitting chairperson of the Chartered Institute of Arbitrators – Kenya Chapter.
- The data provided by the Applicant shall be shared on different platforms for purposes of facilitating collection payments and confirmations thereof.
- I/We confirm having understood that my/our personal information provided in this application form shall be processed in accordance with the provisions of the Data Protection Act, 2019, and where applicable the General Data Protection Regulation (EU) 2016/679 or all other applicable laws as may be amended from time to time.
- Dormancy. The applicant shall apply for the paybill till with sole purpose of collecting business payments via it and undertakes to use it for such to ensure the till is not inactive. The Bank shall from time to time send communications to the merchant via the registered options of SMS /EMAIL advising of any inactivity of up to 180 days spread on a 30-day interval. On the expiry of the 180 consecutive days of inactivity the Bank will proceed to automatically close the till without any further communication to Merchant. The till will only be re-opened upon after a written request to re-open by the merchant.
- Reversals due to erroneous payments:
- The Bank shall make every effort to contact the Merchant using the contact details provided by the Merchant, including but not limited to email, SMS, and phone calls.
- If the Merchant is unreachable within seven (7) days after receiving a reversal claim, the Bank shall reverse the disputed amount by debiting the Merchant’s account without further delay or liability.
- If the Merchant is reachable but fails to provide substantive evidence or explanation within seven (7) days of receiving the complaint, the Bank shall proceed to reverse the disputed amount by debiting the Merchant’s account without further delay or liability.
- The merchant hereby authorizes the Bank to debit his/her account in accordance with the terms set forth in clause 14 above and agrees to indemnify the Bank for any loss occasioned to the merchant by such reversal and debit.
Loan General Terms and Conditions
1. Application
The terms and conditions set out herein (the "Conditions") shall, in addition to the terms and conditions set out in the Letter, apply to all facilities granted by the Bank on terms which expressly incorporate the Conditions or any of them.
2. Definitions and Interpretation
2.1. In this document and the Letter of Offer, unless the context otherwise requires, the following expressions shall have the meanings set against them herein below and cognate expressions shall bear corresponding meanings:- 2.1.1. "Appraisal Fee" means the appraisal fee set out in the Letter of Offer payable by the Borrower upon acceptance of the Letter of Offer.
- 2.1.2. "Annual Review Fee" means the fee set out in the Letter of Offer payable by the Borrower on anniversary of disbursement and annually thereafter during the continuance of the Facilities until repayment in full;
- 2.1.3. "Bank" means The Co-operative Bank of Kenya Limited, a banking company incorporated in the Republic of Kenya, whose address is care of Post Office Box Number 48231-00100, Nairobi;
- 2.1.4. "Bank Base Rate" means the interest rate set and published by the Bank from time to time;
- 2.1.5. "Borrower" means the borrower named in the Letter of Offer;
- 2.1.6. "Business Day" means a day on which the Bank is open for business (other than Saturday, Sunday or public holidays) in the Republic of Kenya;
- 2.1.7. "Conditions Precedent" mean the conditions the Borrower is required to fulfill unless expressly waived by the Bank in writing prior to the disbursement of the Facility as set out in the Letter of Offer and in clause 8 herein;
- 2.1.8. "Currency of Account" means the currency in which the Facility or any part thereof is granted;
- 2.1.9. "Default Interest" means the additional applicable interest rate set out in the Letter of Offer payable by the Borrower to the Bank in the event that any sum due in respect of the Facilities is not paid on the due date;
- 2.1.10. "Encumbrance" means any mortgage or charge (whether legal or equitable), pledge, lien, hypothecation, assignment by way of security, option, security interest, restrictive covenant, title retention, leasing, sale-and-purchase, sale-and–leaseback arrangement, preferential right, counterclaim, trust arrangement or other restriction of any kind or other right securing or any right conferring a priority of payment in respect of any obligation of any person;
- 2.1.11. "Euro" or "€" means Euro, the basic unit of currency among participating European Union countries;
- 2.1.12. "Events of Default" means the events of default set out in clause 13 herein;
- 2.1.13. "Facilities" and individually as "Facility" means the facilities or the facility made available to the Borrower as set out in the Letter of Offer;
- 2.1.14. "Facility Review Date" means the date each Facility is scheduled for review i.e. evaluation and appraisal of its performance;
- 2.1.15. "Force Majeure" includes acts of God, decrees or restraints of government, strikes or other labour circumstances, blockades, riots, civil commotion, war, sabotage, terrorism, power failures and interruptions and any other cause or causes, whether similar or dissimilar to those already specified;
- 2.1.16. "Final Drawdown Date" means the date by which the Term Loan must be disbursed as set out in the Letter of Offer;
- 2.1.17. "GBP" or "£" means Great Britain Pound, the lawful currency of the United Kingdom;
- 2.1.18. "GTCs" means the general terms and conditions contained in this document and which are attached to the Letter of Offer;
- 2.1.19. "Interest Rate" means the interest rate or rates payable on the Facility from time to time as set out in the Letter of Offer;
- 2.1.20. "KES" or "Kshs" means Kenya Shillings, the lawful currency of the Republic of Kenya;
- 2.1.21. "Letter of Offer" means the offer letter to which this document is attached;
- 2.1.22. "Libor Rate" means the London Interbank Offered Rate applicable to the currency in which the Facility is denominated as published by the British Bankers Association from time to time or any replacement rate;
- 2.1.23. "National Newspapers" means the Daily Nation, the Saturday Nation, the Sunday Nation, the East African Standard, the Standard, the Saturday Standard, the Sunday Standard and/or such other newspapers circulating in the Republic of Kenya;
- 2.1.24. "Overdraft Facility" means the overdraft facility made available to the Borrower as set out in the Letter;
- 2.1.25. "Parties" means the Bank and the Borrower and "Party" refers to either of them as the context may require;
- 2.1.26. "Purpose" means the purpose of the Facilities;
- 2.1.27. "Relevant Party" means each of the Borrower, each person who provides the Security and each guarantor (if any) of the Borrower's obligations to the Bank in respect of the Facilities;
- 2.1.28. "Security" means the property and Security Documents required by the Bank to secure the Facilities as set out in the Letter of Offer and any other security created by the Borrower or any Relevant Party in favour of the Bank in relation to the Facilities;
- 2.1.29. "Term Loan" means the term loan facility or facilities made available to the Borrower as set out in the Letter of Offer;
- 2.1.30. "Total Cost of Credit" means the total cost of credit as defined in the Central Bank prudential guidelines 2013;
- 2.1.31. "USD" or "US$" means United States Dollars, the lawful currency of the United States of America.
- 2.2. If the Borrower is a partnership or otherwise comprises more than one person, the obligations of each person shall be joint and several and references to the Borrower shall be construed as including a reference to each such person. In the event of death, bankruptcy, winding up or dissolution of any one or more such persons, the obligations of the other such persons shall continue in full force and effect.
- 2.3. References to persons shall include any firm, company, corporation, government, state or agency of a state or any association or partnership (whether or not having separate legal personality) of two or more of the foregoing and any other legal entity.
- 2.4. References to statutory provisions are references to the provisions of the statutes of the Republic of Kenya and shall include references to any amended, extended or re-enacted version with effect from the date on which it comes into force.
- 2.5. References to the Letter of Offer or to any other document shall include any amendment, supplement (including, in the case of the Letter, any special conditions referred to or attached to it), variation or replacement from time to time in force.
- 2.6. References to indebtedness shall include any obligation for the payment or repayment of any money (whether present or future, actual or contingent).
- 2.7. References to a time of day are references to the time in the Republic of Kenya.
- 2.8. References to the singular shall include the plural and vice versa and references to one gender shall include all genders.
- 2.9. Headings are for ease of reference only and shall be ignored in construing this document and the Letter of Offer.
3. Facility and Purpose
3.1. The Bank grants the Facilities or part thereof to the Borrower subject to:
- 3.1.1. the availability of funds;
- 3.1.2. there being no change in applicable law or regulation or existing requirements of, or new requirements being imposed by, the Central Bank of Kenya or any governmental, fiscal, monetary, regulatory or other authority the result of which in the sole opinion of the Bank is to increase the cost to the Bank of funding, maintaining or making available the Facility (or any undrawn amount thereof);
- 3.1.3. the Conditions Precedent being met/complied with (unless expressly waived by the Bank in writing);
- 3.1.4. no Event of Default having occurred and no event having occurred which, with the giving of notice and/or lapse of time and/or upon the Bank making the relevant determination, would constitute an Event of Default; and
- 3.1.5. the Borrower's compliance with the terms and conditions of the Letter of Offer, GTCs and the Security Documents;
- 3.1.6. the compliance by the Bank with any and all restrictions, rules and regulations from time to time in force by the Central Bank of Kenya or any other relevant regulatory authority.
- 3.2. The Facilities are granted to the Borrower for the Purpose set out in the Letter of Offer.
4. Drawdown, Repayment and Prepayment of Term Loan Facility
4.1. Where the Term Loan is being disbursed in instalments, each request by the Borrower for a drawing under the Term Loan Facility shall be made by the Borrower giving notice in writing to the Bank in the form approved by the Bank, specifying the drawdown date and the amount required (such amount to be in the minimum sum or multiples thereof specified in the Letter of Offer). No drawing may be made if, as at the proposed drawdown date, an Event of Default shall have occurred and shall not have been remedied to the satisfaction of the Bank, or would occur if such drawing were made.
4.2. Repayment
- 4.2.1. The Term Loan Facility is repayable strictly on demand notwithstanding any other term or condition set out herein or in the Letter of Offer. However, without prejudice to the Bank's right to demand payment at any time, the Borrower shall repay the Term Loan at the times and in the amounts specified in the Letter of Offer.
- 4.2.2. If the whole of the Term Loan Facility shall not have been drawn down by the Final Drawdown Date and the Term Loan is to be repaid in instalments, the repayment instalments specified in the Letter of Offer shall, if not otherwise agreed with the Borrower before the Final Drawdown date, be reviewed by the Bank in its sole discretion.
- 4.2.3. If the Bank agrees that Interest on the Term Loan is to be capitalized and debited to the Borrower's relevant Term Loan account or if the basis on which interest on the Loan is calculated changes, the amounts and payment dates of the repayment instalments specified in the Letter of Offer will be reviewed by the Bank and the Bank will advise the Borrower of any variation.
- 4.2.4. The repayment instalments specified in the Letter of Offer shall be debited to the Borrower's Arrears account held with the Bank on the due date for payment and shall remain in the Arrears account until the Borrower makes payment. The outstanding amount in respect of the Term Loan Facility shall be the sum of the balance in the Term Loan account and the balance in the Arrears account and any unpaid interest. Any unpaid instalments shall accrue Default Interest as specified in clause 6.3 below.
4.3. Prepayment
- 4.3.1. The Borrower may at any time and, unless otherwise specified in the Letter, on giving not less than one (1) month's prior notice in writing to the Bank, prepay all the Term Loan together with:
- 4.3.1.1. interest accrued to the date of prepayment together with other charges and fees payable under the Letter of Offer or these GTCs; and the prepayment fee specified by the Bank in the Letter of Offer (as permitted by law) or if not specified a prepayment fee equivalent to one month's interest at the Interest Rate on the principal amount of the Term Loan Facility which fee shall only be payable in lieu of the aforesaid one (1) month's notice;
- 4.3.1.2. Unless otherwise provided by law or otherwise agreed with the Borrower, if the Borrower prepays part of the Facility, the Bank shall have right to apportion/allocate such early prepayment as it deems fit. No prepayment can be made under this sub-clause unless all interest due and outstanding to the Bank has been paid.
- 4.4. This clause 4 does not apply to the other Facilities which shall be governed by Clause 5 below.
5. Repayment and Review of Facilities excluding the Term Loan Facility
- 5.1. The Facilities are repayable strictly on demand notwithstanding any other term or condition set out herein or in the Letter. However, without prejudice to the Bank's right to demand payment at any time, it is hereby agreed that each Facility is scheduled for review on the respective Facility Review Date.
- 5.2. Unless otherwise provided in the Letter of Offer, in the event that the Overdraft Facility is not reviewed for any reason whatsoever by its Facility Review Date, then the limit shall be cancelled immediately and, unless the Bank confirms otherwise in writing to the Borrower, the Borrower's current account should operate in credit thereafter.
- 5.3. It is understood that the Bank may at any time demand immediate repayment of the Facilities. Upon such demand being made by the Bank in writing:
- 5.3.1. any undrawn portion of the Facilities shall be cancelled; and
- 5.3.2. the Borrower shall pay to the Bank all amounts outstanding on the date of payment together with interest thereon and all other costs, charges and expenses due and payable to the Bank hereunder or under the Security.
6. Interest
6.1. Interest
- 6.1.1. The Borrower shall pay interest on all the monies, liabilities and obligations advanced to or incurred by the Borrower in relation to the Facilities (as well after as before any demand, judgement, insolvency or liquidation of the Borrower (as the case may be) at the Interest Rate and on the basis specified in the Letter of Offer.
- 6.1.2. Unless otherwise stated in the Letter of Offer, the interest payable shall:
- a) be calculated on the basis of a 365-day year for facilities drawn in KES, GBP and Euros and 360 day year for facilities drawn in USD;
- b) accrue from day to day;
- c) be debited to the Borrower's current account monthly in arrears; and
- d) in the event of it not being punctually paid, be compounded monthly.
- 6.1.3. The Bank shall in its sole discretion determine the rate or rates and methods of calculating the interest applicable from time to time with full power and authority to the Bank to charge different rates for different accounts and/or transactions in accordance with the law.
- 6.1.4. While the Bank pricing is all-inclusive, the Bank shall collect a component of the interest upfront as a commitment by the borrower to repay the facility where applicable as detailed in your TCC/APR document and in Section 7 of GTC.
- 6.2. If any sum payable by the Borrower with respect to the Facilities is not paid when due, the Borrower shall (without prejudice to the exercise by the Bank of any other right or remedy in favour of the Bank) pay to the Bank Default Interest at the rate provided for in the Letter of Offer on all monies due with effect from the date of the same becoming due until actual repayment of such monies in full (together with accrued interest).
- 6.3. The Borrower acknowledges and agrees that the Default Interest represents a reasonable pre-estimate of the loss to be suffered by the Bank in funding the default or additional requirements of the Borrower.
- 6.4. The Bank may from time to time at its sole discretion and within the limits permitted by law revise the applicable rate or rates of interest payable provided however that the Bank shall give the Borrower and such other Relevant Party notice prior to any change in the rate or rates of interest payable in such manner as permitted by law. Variations in the Bank's Base Rate shall be published in any of the National Newspapers.
- 6.5. The statement of the Bank as to the rate, mode or amount of interest payable shall, in the absence of manifest error, be conclusive.
- 6.6. Interest will be charged from the day the Facility is disbursed.
7. Charges, Fees and Costs
- 7.1. The Borrower shall pay the Appraisal Fee, Annual Review fees and all other fees, commission and charges set out in Letter of Offer and more specifically on the Total Cost of Credit schedule in accordance with the Bank's standard tariff guide published from time to time. The Bank's standard tariff guide is available on request in all branches of the Bank.
- 7.2. The Borrower shall, on a full indemnity basis, pay to the Bank on demand (whether or not the Facilities are drawn down/disbursed) all expenses (including legal, valuation, applicable taxes and other out-of-pocket expenses) as more particularly set out in the Total Cost of Credit schedule incurred by the Bank in connection with the negotiation, preparation and execution of the Letter of Offer, GTCs and the Security Documents, the fulfilment of all conditions of the Facilities, any amendment or extension of and granting of any waiver or consent under and the discharge of the Letter of Offer, GTCs and/or any Security Documents and/or in contemplation of or otherwise in connection with the enforcement of or preservation of any rights under the Letter of Offer, GTCs and/or any Security Documents or in the payment of charges, fees, levies etc due and payable by the Borrower but which the Borrower fails or neglects to pay on the due date or otherwise in respect of any monies owing under or in respect of the Facilities and any of the securities pledged in the Security Documents.
- 7.3. The Borrower shall indemnify the Bank from and against all losses, costs, expenses, claims, proceedings and damages suffered or incurred by the Bank in consequence of any Event of Default. The certificate of the Bank as to the amount of such losses, costs and expenses shall, in the absence of manifest error, be conclusive.
- 7.4. The Bank may effect payment of all fees, expenses and other sums due and payable by the Borrower under clauses 7.1 and 7.2 above out of and by deduction from the Facilities and/or by debiting from any of the Borrower's accounts held with the Bank.
8. Conditions Precedent
The Borrower acknowledges that no disbursement shall be made with respect to the Facilities by the Bank unless the following conditions have been fulfilled to the satisfaction of the Bank or expressly waived by the Bank in writing:
- 8.1. the Borrower fulfils all Conditions Precedent required to be fulfilled under the Letter of Offer;
- 8.2. the Bank receives in form and substance satisfactory to it, the Security Documents duly executed by the Relevant Party and where applicable duly registered in the relevant registry/ies or otherwise lawfully perfected, together with all other documents relating to the Security Documents that the Bank may require;
- 8.3. the Bank receives certified true copies of the Borrower's memorandum & articles of association & certificate of incorporation (for companies), trust deed & certificate of incorporation (incorporated trusts), certificate of registration (for limited liability partnerships, co-operative societies), constitution/by-laws (for co-operative societies, self-help groups, societies), certificate of registration of business name (for partnerships and sole proprietorships), partnership deed (for partnerships where a deed has been prepared) and/or identity card or passport (for individual borrowers, directors, partners) as the case may be;
- 8.4. the Borrower's compliance with the terms and conditions of the Letter of Offer and GTCs and there being no breach of or default thereunder or under any Security Documents;
- 8.5. the Borrower pays in cleared funds all fees, expenses and other sums due and payable by the Borrower in relation to the Facilities and perfection of the Security Documents;
- 8.6. the Borrower has properly executed the Letter of Offer and GTCs and delivered counterparts thereof to the Bank;
- 8.7. all risk insurance cover over the properties pledged to the Bank under the Security Documents for the full market value, with an insurance company approved by the Bank and with the Bank's interest noted as first loss payee; and
8.8. if the Borrower is or includes a Company, a copy of a resolution of its Board of Directors, duly certified by the Chairman and/or the Secretary:
a) accepting the terms and conditions of the Letter of Offer as stated;
b) authorising the execution of the Letter of Offer and each Security Document to which it is a party;
c) authorising a specified person or persons to sign all notices and communications in respect of the Facilities; and
d) authorising the Bank to accept instructions and confirmations in connection with the Facilities signed in accordance with the mandate given by the Borrower to the Bank.
9. Security
- 9.1. The Borrower shall create (and shall procure that any persons required to create and/or issue any securities does so) and deliver to the Bank the Security.
- 9.2. The Security to be taken by the Bank shall be in a form agreed by the Bank and shall be prepared, executed and perfected at the Borrower's expense by advocates of the Bank's choice.
- 9.3. Unless otherwise stated in the Letter, the Security shall be a continuing security, notwithstanding any intermediate payments or settlements of accounts, or the winding up, liquidation or dissolution of the Borrower, as the case may be, or any change in the Borrower's status, constitution, control or ownership for the payment of all sums including interest, fees, commission, costs, future absolute or contingent for which the Borrower now is or may at any time hereafter be liable to the Bank and is to be in addition to and without prejudice to any other security which the Bank may now or subsequently hold in respect of such liabilities.
- 9.4. Unless otherwise explicitly stated in the Letter of Offer, it is hereby acknowledged and agreed by the Borrower that there shall be no restriction on the right of the Bank of consolidating all securities which the Bank may from time to time hold from the Borrower on any account whatsoever and it is hereby declared that no such security in favour of the Bank shall be redeemed and/or discharged except on payment not only of the monies secured by the Security but also of all monies secured by every such other security.
- 9.5. The Borrower agrees that, in the event of devaluation of the Security/the Facilities exceeding the prescribed ratio to the value of the Security, the Bank may at its sole and absolute discretion, require that the Borrower provides additional securities to adequately secure the Facilities and/or require the Borrower to reduce the amount owing under the Facilities to match the appropriate loss in market value of the Security. If the Borrower fails to comply with such requirement within Five (5) Business Days, then the Bank may at its sole and absolute discretion exercise any or all of its rights under clauses 13.24(a) to 13.24(c) (both inclusive) below.
10. Payments
- 10.1. No Withholding. All payments made by the Borrower with respect to the Facilities, whether of principal, interest, fees, costs or otherwise, shall be made in full in immediately available funds, without set-off or counterclaim and free and clear of any deduction or withholding on account of tax or otherwise. If the Borrower is required by law to make any deduction or withholding from any payment under the Facilities, the sum due from the Borrower in respect of such payment shall be increased to the extent necessary to ensure that, after the making of such deduction or withholding, the Bank receives a net sum equal to the sum it would have received had no such deduction or withholding been required.
- 10.2. Debits. The Borrower irrevocably authorizes the Bank to debit at any time and from time to time any sums (whether in respect of interest, fees, costs or otherwise) due from the Borrower to the Bank under the Facilities to any account of the Borrower with the Bank, notwithstanding that any such debit may result in a debit balance or an increased debit balance on the relevant account.
- 10.3. Value Added Tax. All sums payable by the Borrower to the Bank in connection with the Facilities shall be paid together with any Value Added Tax (VAT) and/or other taxes that may be payable on such sums, at the rate then required by law.
11. Representations and Warranties
The Borrower represents and warrants to the Bank that:
- 11.1.1. the Borrower is legally empowered to borrow the full amount of the Facilities on the terms set out in the Letter of Offer and the GTCs and there is no legal or other restriction on its ability to perform its obligations in respect of the Facilities;
- 11.1.2. any person or Relevant Party named in the Letter of Offer as the provider of the Security or any part of the Security is legally empowered to give the Security;
- 11.1.3. every consent, authorisation or approval of governmental or public bodies or authorities required in connection with the execution, delivery, validity or enforceability of the Letter of Offer and the GTCs or the performance by the Borrower of its obligations hereunder or required to make the Letter of Offer and the GTCs admissible in evidence has, where applicable, been obtained and is in full force and effect;
- 11.1.4. the Borrower is not in violation of any statute or regulation of any competent authority in Kenya and no judgement or order has been issued which has or is likely to have any material adverse effect on the Borrower's business prospects or financial condition or make it improbable that the Borrower will be able to observe or perform its/his/her obligations under these GTCs;
- 11.1.5. the Borrower or any employee of the Borrower has not and will not influence the action of, solicit, receive from, collude with, offer or give any payments to any person holding a public office or a director, official or employee of a public authority, public enterprise or any other organisation in order to obtain, retain or secure any improper benefit or advantage and upon becoming aware of any fact or information suggestive of the commission of any such act, the Borrower shall inform the Bank;
- 11.1.6. neither the acceptance of the Letter of Offer and GTCs by the Borrower nor the performance or observance of any of its obligations under the Letter of Offer and GTCs conflict with, or result in, any breach of any law, statute, regulation, indenture, mortgage, trust deed, agreement or other instrument, arrangement, obligation or duty by which the Borrower is bound or cause, where applicable, any limitation on any of the powers whatsoever of the Borrower howsoever imposed or on the right or ability of the Borrower to exercise such powers to be exceeded;
- 11.1.7. all information submitted by the Borrower to the Bank, inter alia, on its financial position, net worth, details of indebtedness, presents accurately its state of affairs and the financial position of the Borrower as at such date;
- 11.1.8. there is no dispute or litigation whatsoever subsisting between the Borrower's directors or between the directors and the Borrower;
- 11.1.9. all applicable taxes due and payable to the Kenya Revenue Authority or any other relevant authority have been paid;
- 11.1.10. the audited accounts of the Borrower will be prepared by auditors acceptable to the Bank in accordance with generally accepted accounting principles and practices in Kenya consistently applied and present fairly and accurately the financial position of the Borrower as at such date and the results and operations of the Borrower for the financial year ended on such date and as at such date;
- 11.1.11. to the best of the Borrower's knowledge and belief after due inquiry, the Borrower is not in violation of any of the Environmental and Social laws of Kenya or any of the environmental, health and safety guidelines as provided from time to time by the Bank;
- 11.1.12. where a Relevant Party is an individual and has offered his/her property as security, such Relevant Party has disclosed his/her marital status to the Bank and whether or not the property is a matrimonial home/property;
- 11.1.13. the Property comprising the Security is not communal land nor is it held in trust under any customary law;
- 11.1.14. the Borrower has sought independent legal advice regarding the nature and effect of the Letter of Offer, the GTCs and the Security;
- 11.1.15. the Borrower has not received nor is aware of any existing or threatened complaint, order, directive, claim, citation or notice from any authority or any material communication from any person with respect to any aspect of its compliance with any matter covered by the Environmental and Social Law or the environmental, health and safety guidelines; and
- 11.1.16. there has been no material adverse change in the financial position of the Borrower from that set forth in the application requesting the Bank for the Facilities and in the annexures thereto (if any);
- 11.1.17. save as otherwise disclosed to the Bank in writing, there exists no overriding interest or encumbrance or other security interest whatsoever over the whole or any part of the Property;
- 11.1.18. the Property comprising the Security is not communal land nor is it held in trust under any customary law;
- 11.1.19. no litigation or administrative or arbitration proceeding before any court, government authority or arbitrator is presently taking place, pending or (to the best of the knowledge, information and belief of the Borrower) threatened against the Property.
- 11.1.20. The foregoing representations and warranties shall be deemed to be given and made on and as of the date of the Letter of Offer and GTCs, shall survive the acceptance of the Letter of Offer and the GTCs and are continuing representations and warranties which are deemed to be repeated during the continuance of the Facilities.
12. Information Covenants
- 12.1. The Borrower shall provide the Bank:
- 12.1.1. unless otherwise stated in the Letter of Offer, within four (4) months of the end of the Borrower's financial year, copies of audited accounts for the Borrower and of any parent, subsidiary or other associate of the Borrower;
- 12.1.2. if the Letter of Offer so requires, Management Accounts for such periods as are specified in the Letter of Offer to include Balance Sheet, Profit and Loss Statement together with cash flow/budget actuals to date;
- 12.1.3. and any other information which the Bank may request from time to time.
- 12.2. Such accounts and other information shall be prepared using accounting bases, policies, practices and procedures consistent in all material respects with those applied by the Borrower prior to the date hereof and in accordance with generally accepted accounting principles consistently applied in Kenya (unless the Borrower's auditors otherwise require, in which case the Borrower shall immediately notify the Bank in writing of such change).
13. Events of Default
In the event of:
- 13.1. failure by the Borrower to make any repayment of principal, or payment of interest or other sum, in respect of the Facility on its due date;
- 13.2. and/or a breach by the Relevant Party in the performance of its obligations, covenants or undertaking under the Letter of Offer, the GTCs and the Security;
- 13.3. and/or any indebtedness of any Relevant Party becoming immediately due and payable, or capable of being declared so due and payable, prior to its stated maturity by reason of the occurrence of any event of default (howsoever described), or of any Relevant Party failing to discharge any indebtedness on its due date; and/or
- 13.4. and/or and representation or warranty made, or any information provided by any Relevant Party in connection with the Facility being incorrect in any material respect when made or repeated or provided;
- 13.5. and/or a petition being presented, an order being made or an effective resolution being passed for winding up any Relevant Party (except for the purposes of a reconstruction or amalgamation on terms previously approved in writing by the Bank) or where a Relevant Party becomes insolvent or unable to pay its debts or enters into dealings with any of its creditors with a view to avoiding or in expectation of insolvency or stops or threatens to stop payments generally; and/or
- 13.6. and/or an encumbrancer takes possession or a liquidator, provisional liquidator, administrator, receiver, trustee, sequestrator or similar officer being appointed in respect of all or any of the assets of any Relevant Party;
- 13.7. or a distress, execution, attachment or other legal process being levied, enforced against any of the assets of any Relevant Party and not being discharged or paid within thirty (30) days; and/or
- 13.8. any Relevant Party suspending payment of its debts or being unable to pay its debts as they fall due or being unable to pay its debts;
- 13.9. and/or any Relevant Party proposing or entering into a voluntary arrangement or taking or being subjected to any proceedings under any law, or commencing negotiations with one or more of its creditors, for the readjustment, rescheduling or deferment of all or a material part of its debts, or proposing or entering into any general assignment or composition with or for the benefit of its creditors;
- 13.10. and/or the cessation or revocation for any reason of any consent, authorisation, licence and/or exemption which is required to enable any Relevant Party carry on all or any material part of its business, or to ensure that the terms of the Letter of Offer, the GTCs or the Security are valid, binding and enforceable, or it becoming unlawful for any Relevant Party to perform all or any of its obligations hereunder or thereunder or any such document not being or ceasing to be legal, valid and binding on it; and/or
- 13.11. and/or any guarantor giving or purporting to give notice to terminate its liabilities under any guarantee in respect of the Facility; and/or
- 13.12. there being an adverse change in the financial or trading position or prospects of any Relevant Party which in the Bank's reasonable opinion is material; and/or
- 13.13. if the Borrower is a company, beneficial ownership of the Borrower passing or having passed to any person or persons, acting either individually or in concert, who did not have beneficial ownership of the Borrower at the date of the Letter, without the prior written consent of the Bank; and/or
- 13.14. it becoming unlawful for the Borrower to perform all or any of its obligations under the Letter, Conditions or the Security; and/or
- 13.15. the Borrower selling transferring or otherwise disposing of the whole or a substantial part of its undertaking or assets whether by a single transaction or a number of transactions without the prior written consent of the Bank; and/or
- 13.16. the Borrower without the consent of the Bank ceasing or threatening to cease to carry on its business; and/or
- 13.17. it becoming unlawful or impossible for the Bank to make, maintain or fund the Facilities or any of them as contemplated by the Letter of Offer or any of the obligations expressed as being assumed by the Borrower under the Letter of Offer and the GTCs ceases to be valid, legal or binding and enforceable against the Borrower in accordance with its terms; and/or
- 13.18. the title to any property forming part of the Security for any reason being encumbered or terminated or threatened with either or if any Encumbrance whatsoever or notification by virtue of any order, process, decree or notice including a charge or notification of charge is registered against such titles without the prior written consent of the Bank; and/or
- 13.19. if a Relevant Party is a partnership, upon the occurrence of a change in the partnership without the prior written consent of the Bank; and/or
- 13.20. if the Borrower comprises one or more trustees, any trustee ceasing to act as such or any new trustee being appointed without the prior written consent of the Bank; and/or
- 13.21. any event occurring in relation to any Relevant Party in any applicable jurisdiction which has an effect substantially similar to any events specified above or if any Relevant Party gives notice terminating his/its liability under the relevant guarantee, indemnity or Security;
- 13.22. any other indebtedness (for borrowed money) of the Borrower is not paid when due or becomes due or capable of being declared due prior to its stated date of payment;
- 13.23. the Borrower commits an act of bankruptcy;
- 13.24. the Borrower breaches any of the events specified as an event of default under the Security;
- Then, in any such case:
- a) the Bank's commitment to advance the Facilities or any balance thereof shall cease and the whole amount of the outstanding Facilities and all accrued interest or other amounts owing under the Facilities shall become repayable forthwith on demand in writing made by the Bank at any time; and/or
- b) the Borrower shall be required to provide cash cover on demand for all contingent liabilities of the Borrower to the Bank and for all notes or bills accepted, endorsed or discounted and all bonds, guarantees, indemnities, documentary or other credits or any instruments whatsoever from time to time entered into by the Bank for or at the request of the Borrower; and/or
- c) the Bank may by notice to the Borrower in writing, declare that the Security has become enforceable whereupon the Bank shall be entitled to exercise its rights under the Security.
- Any monies not paid following a demand under this clause shall continue to attract interest at the contracted rate or rates as well after as before judgment or bankruptcy or liquidation of the Borrower (as the case may be).
14. Change of Circumstances
- 14.1. The Bank reserves the right to review the terms of the Facilities including but not limited to the right to demand immediate payment of any amounts outstanding in respect of the Facilities:
- a) in the event of any change in applicable law or regulation or existing requirements of, or any new requirements being imposed by, the Central Bank of Kenya or any governmental, fiscal, monetary, regulatory or other authority the result of which in the sole opinion of the Bank is to increase the cost to the Bank of funding, maintaining or making available the Facility (or any undrawn amount thereof) or to reduce the effective return to the Bank; or
- b) if for any reason including, without limitation, the occurrence of Force Majeure events, it becomes unlawful or impossible for the Bank to give effect to its obligations in respect of the Facilities or to fund or maintain the Facilities or any of the obligations expressed as being assumed by the Borrower or any Relevant Party under the Letter of Offer, GTCs and the Security ceases to be valid, legal and binding and enforceable against the Borrower or the Relevant Party (as the case may be) in accordance with their respective terms.
- 14.2. In addition to the Bank's rights in the Letter of Offer and these GTCs and notwithstanding any other provisions contained in the aforementioned documents or elsewhere, the Bank shall be entitled after giving fourteen (14) calendar days' prior notice and without affecting the security created pursuant to the Letter of Offer, these GTCs or any Security Document, grant further facilities, vary, interchange or substitute any of the Facility with other banking facilities to be granted to the Borrower (including the right to interchange or convert the Facility into a Term Loan) and thereafter the Letter of Offer, these GTCs or any Security Documents shall secure such further or interchanged or substituted facilities. The Bank retains the right to allocate a new account number or to transfer and/or consolidate the Borrower's existing accounts with the Bank to a new account upon such variation, interchange or substitution without affecting the Bank's rights under the Letter of Offer, these GTCs or any Security Document.
15. Indemnities
- 15.1. General. The Borrower shall indemnify the Bank on demand (without prejudice to the Bank's other rights) for any cost, expense, loss or liability sustained or incurred by the Bank in consequence of:
- a) any amount of the Facilities not being drawn down for any reason;
- b) any default or delay by the Borrower in the payment of any amount when due in respect of the Facilities; and
- c) the occurrence or continuance of any Event of Default or any event which, with the giving of notice and/or lapse of time and/or upon the Bank making the relevant determination, would constitute an Event of Default.
- 15.2. Losses Covered. Without derogation from the generality of clause 15.1 above, the indemnity contained in that clause shall extend to any loss (including loss of margin), expense or liability sustained or incurred by the Bank in liquidating or re-deploying funds acquired or committed to make, fund or maintain the Facilities or any part of it, or in liquidating or varying transactions entered into in order to match, hedge or fund the Facility or any part of it, and shall also extend to interest, fees and expenses paid or payable by the Bank on account of any funds borrowed in order to fund any unpaid amount arising as a result of non-payment by the Borrower of any amount due from it hereunder.
- 15.3. Calculations. In calculating amounts payable under clauses 15.1 and 15.2 above, the Bank may in its sole and absolute discretion:
- a) make or attempt to make arrangements from time to time such as hedging or swap arrangements to ensure the payment of all sums or part of the sums contemplated by the Letter of Offer and the GTCs or the financial equivalent; and/or
- b) refer from time to time to any agreement or agreements to which it is a party providing for transactions which are substantially the reverse of or hedge or fund in whole or in part the transactions contemplated in the Letter of Offer and the GTCs; and/or
- c) take reasonable steps to make arrangements to avoid, mitigate or reduce the losses or the risk of losses which would or which, in the opinion of the Bank, might otherwise arise from termination of any such arrangements, and losses arising from any of them shall be treated as losses incurred as a result of the matters referred to in Conditions 15.1 and 15.2 after taking into account, as far as appropriate, the discharge or reduction of the obligations of the Bank and such other factors as the Bank shall reasonably determine to be relevant.
- 15.4. Currency Indemnity. If for any reason, any amount payable by the Borrower in respect of the Facility is paid or recovered in a currency other than the Currency of Account, then, to the extent that the payment to the Bank (when converted at the then applicable rate of exchange) falls short of the amount unpaid, the Borrower shall, as a separate and independent obligation, fully indemnify the Bank on demand against the amount of the shortfall. For the purposes of this clause the expression "rate of exchange" means the rate at which the Bank is able as soon as practicable after receipt to purchase the Currency of Account.
16. Covenants/General Undertakings
While the Facility remains available, the Borrower undertakes to procure that unless otherwise agreed by the Bank in writing the Bank in its absolute discretion:
- 16.1. Priority. All monies due and payable to the Bank under the Letter of Conditions and GTCs shall at all times rank in priority to all other present and future secured and unsecured and unsubordinated obligations (including contingent obligations) of the Borrower with the exception of such obligations as are mandatorily preferred by law and not by contract;
- 16.2. Negative Pledge. No Relevant Party shall create or permit to subsist (other than in favour of the Bank) any Encumbrance or give any guarantee without obtaining the prior written consent of the Bank, except Encumbrances in existence at the date of the Letter and full details of which were disclosed in writing to the Bank prior to that date provided that the amount secured by any such Encumbrance is not at any time increased;
- 16.3. Disposals. No Relevant Party shall sell, transfer or otherwise dispose of the whole or any part of its undertaking, property, assets or revenues, whether by a single transaction or a number of transactions (other than in the ordinary course of trading);
- 16.4. Change of Capital Structure. If the Borrower is a Company, the Borrower will not, without the written consent of the Bank, change its capital structure and procure that its directors will not without such consent permit any transfer of the shares in the Borrower;
- 16.5. Change of Constitutive Documents. No Relevant Party shall alter its Memorandum and Articles of Association, or by-laws, or constitution, or trust deed or any other constitutive document without the prior written consent of the Bank;
- 16.6. No Additional Borrowing. The Borrower shall not resort to any additional borrowings from any other source without the Bank's prior consent in writing;
- 16.7. Change of Business. No Relevant Party shall make any material change in the scope or nature of its business;
16.8. Insurance
- 16.8.1. Unless otherwise specified in the Letter of Offer, each Relevant Party shall comprehensively insure all insurable assets forming part of the Security with an insurance company approved by the Bank with the interest of the Bank duly noted on the insurance document as "Loss Payees" and incorporating a "Non-cancellation clause" and shall maintain adequate insurance in relation to its business and assets with reputable underwriters or insurance companies against risks usually insured by persons carrying on a business such as that carried on by such Relevant Party and such other risks as the Bank may from time-to-time reasonably require. In the event that this is not complied with, the Bank shall effect such insurance cover at the Borrower's cost and shall debit the relevant charges to the Borrower's account;
- 16.8.2 If required, the Borrower shall take a life insurance cover through an Insurance Company approved by the Bank. Details of the amount insured, the annual premium and the monthly repayment in respect of the annual premium is as shown in the Letter of Offer;
- 16.8.3 Where the Borrower is covered under life cover, the sum assured will be used to liquidate the outstanding amounts under the Facility in case of the unfortunate event of the Borrower's demise. However, the sum assured shall not cover any outstanding amounts in arrears;
- 16.9. Valuation The Borrower undertakes to submit valuation reports for the properties charged to the Bank at least once every seven (7) years from one of the Bank's approved valuers. The Bank shall also, if the circumstances so warrant, ask for periodic valuation of the properties or any of them. In the event that this is not complied with, the Bank shall commission the same and shall debit the relevant charges to the Borrower's account;
- 16.10. Litigation The Borrower shall immediately upon becoming aware of it, notify the Bank of any material litigation, arbitration or administrative proceeding pending or, to the best of its knowledge, information and belief, threatened against any Relevant Party;
- 16.11. Notification of Event of Default The Borrower shall immediately upon becoming aware of it, notify the Bank of the occurrence of any event which is or may with the giving of notice or the lapse of time or both, constitute an Event of Default;
- 16.12. Comply The Borrower shall comply with and observe at all times the covenants, agreements, stipulations and conditions contained in the Letter of Offer, the GTCs and the Security or in any other security created by the Borrower in favour of the Bank or in any letter or correspondence exchanged between the Borrower and the Bank and shall not without the consent of the Bank vary or waive any of the terms thereof nor exceed the approved limits without the Bank's approval;
- 16.13 Compliance with Applicable Laws and licensing requirements Each Relevant Party shall comply with and observe all the provisions of the applicable legislation and shall obtain, comply with and promptly renew and maintain all consents, licences, approvals, rights, powers, privileges, concessions, franchises and authorizations (if any) required under any applicable law or regulation to enable such Relevant Party to carry on its business and to perform its obligations under the Letter of Offer, the GTCs or under the Security (as the case may be) or to ensure the legality, validity and enforceability of the Letter of Offer, GTCs and the Security;
- 16.14. Environmental Matters Each Relevant Party shall, during the subsistence of a Security over property, comply with and shall not commit any offences under the provisions of the Environmental Management and Coordination Act, 1999 ("EMCA") and the Relevant Party shall procure that all occupiers and owners (as defined in the EMCA) of such property shall comply with and shall not commit any offences under the provisions of the EMCA;
- 16.15. Outgoings Each Relevant Party shall, during the subsistence of a Security over property, punctually pay in full and indemnify the Bank and any receiver appointed by the Bank against all existing and future rents, municipal or local rates, taxes, duties, charges, assessments, impositions and other outgoings whatsoever (whether imposed by agreement, statute or otherwise and whether in the nature of capital or revenue and even if wholly novel) now or at any time payable in respect of such property or any part thereof or by the owner or occupier thereof;
- 16.16. Conduct of its Business The Borrower shall conduct its business in a proper, efficient and business-like manner and in conformity with sound management and financial practices and to that end appoint or install competent managers and management systems;
- 16.17. Material Changes The Borrower shall advise the Bank immediately of any change of Directors or any material or major happenings that may affect the Borrower's operations including, without limitation, in the directors, the shareholding pattern, industrial or labour disputes, industrial or economic downturn, diversification plans, capital expenditure, commitment changes etc.;
- 16.18. Change in Partnership If the Borrower is a partnership, the Borrower shall immediately notify the Bank of any change in the membership of the partnership and whenever possible such notification shall be given in advance of such change;
- 16.19 Change of Trustee If the Borrower comprises one or more trustees, the Borrower shall give to the Bank not less than twenty eight (28) days prior notice of the proposed retirement of any trustee or the appointment of any new trustee (which shall not be effected without the prior written consent of the Bank) and shall immediately notify the Bank upon the death of any trustee or the dissolution of any firm or corporation acting as trustee;
- 16.20 Information The Borrower will provide the Bank with such information at such times and in such form as the Bank may require from time to time regarding the Borrower's finances and operations;
- 16.21 Sole Banker During the continuance of the Facility, the Bank shall act as the sole banker of the Borrower (unless otherwise agreed by the Bank). All sums received by the Borrower in the course of its business or in respect of subscriptions or calls upon its shares or otherwise howsoever shall be paid by the Borrower to the Bank for the credit of the Borrower in the account or accounts opened or to be opened in the name of the Borrower and shall make all payments by cheques, drafts, promissory notes or bills of exchange drawn on the Bank and all costs and expenses incurred by the Bank in acting as such banker of the Borrower as aforesaid together with such sums as shall be due and payable by the Borrower to the Bank pursuant to the terms of the Facility shall be debited to the Borrower's account or accounts held with the Bank; and
- 16.22 Right of Inspection Each Relevant Party shall, if required, permit the Bank, its employees or agents to inspect and report on any property, stock and/or other assets forming part of the Security at such frequencies as determined by the Bank provided that such inspection shall be carried out during working hours upon giving the Relevant Party at least Two (2) days notice (except in cases of emergency in which event no notice is required) and all monies paid by the Bank for this purpose shall be deemed to be expenses properly incurred by the Bank in relation to the Security repayable in full by the Borrower on demand with interest as set out in clause 6 above.
17. Appointment of Attorney
The Borrower hereby irrevocably appoints the Bank to be the Attorney of the Borrower and in the name and on behalf of the Borrower to execute and do any assurances, acts and things which the Borrower ought to execute and do under the covenants and agreements contained in the Letter of Offer and the GTCs and generally to use the name of the Borrower in the exercise of all or any of the powers hereby or by law conferred on the Bank.
18. Currency Conversion
It is hereby agreed by the Borrower and the Bank that:
- 18.1. all amounts due and owing by the Borrower to the Bank and secured by the Security shall be paid to the Bank in the currency in which the principal amounts are outstanding and interest on such amounts shall also be paid in the currency in which the Facilities are outstanding in freely transferable and convertible funds;
- 18.2. all moneys received or held by the Bank or by a receiver under the Security may from time to time be converted into such other currency as the Bank considers necessary or desirable to cover the obligations and liabilities actual or contingent of the Borrower in that other currency and such conversion shall be made in accordance with the Bank's usual practice of converting the existing currency into the other currency;
- 18.3. if and to the extent that the Borrower fails to pay any amount due under the Letter of Offer on demand, the Bank may in its absolute discretion without notice to the Borrower purchase at any time thereafter so much of any currency as the Bank considers necessary or desirable to cover the obligations of the Borrower in such currency and such purchase will be in accordance with the Bank's usual practice of purchasing such other currency with the existing currency and the Borrower hereby agrees to indemnify the Bank against the full cost incurred by the Bank in respect of any such purchase;
- 18.4. no payment to the Bank (whether under any judgement or court order or otherwise) shall discharge the obligation or liability of the Borrower in respect of which it was made unless and until the Bank shall have received payment in full in the currency in which such obligation or liability was incurred and to the extent that if the amount of any such payment shall on actual conversion into such currency fall short of such obligation or liability actual or contingent expressed in that currency the Bank shall have a further separate cause of action against the Borrower and shall be entitled to enforce the Security to recover the amount of the shortfall;
- 18.5. the Bank shall in its sole and absolute discretion be entitled upon giving prior written notice to the Borrower any time to convert any facility made available in a currency other than Kenya Shillings (the "Other Currency") into a Kenya Shillings facility. If the Bank shall exercise the aforesaid right to convert the facility, the Other Currency shall be converted into Kenya Shillings at a rate of exchange determined by the Bank in accordance with the usual practice adopted by the Bank in converting the Other Currency into Kenya Shillings as at the date of conversion. Upon the conversion the provisions of Clause 6 above shall apply mutatis mutandis in relation to the charging and payment of interest by the Borrower in respect of Kenya Shilling outstandings from time to time and the Borrower shall be charged and shall pay interest accordingly; and
- 18.6. neither the Bank nor any Receiver shall be liable to the Borrower for any loss resulting from any fluctuation in exchange rates before or after the exercise of the foregoing powers.
19. Confidential Information and Credit Checks
- 19.1. The Bank may hold and process, by computer or otherwise, any information obtained about the Borrower as a consequence of the application for the Facilities.
- 19.2. The Borrower confirms that the Bank may at any time and from time to time at its sole discretion carry out credit checks with any of the licenced credit reference agencies on the Borrower and where the Borrower is a company, on any of the Borrower's directors.
- 19.3. The Borrower agrees that the Bank may:
- a) include personal data of the Borrower in the Bank's customers' computer systems which may be accessed by other companies in the Bank's group for credit assessment, statistical analysis including behaviour and scoring and to identify products and services (including those supplied by third parties) which may be relevant to the Borrower; and
- b) permit other companies within the Bank's group to use personal data and any other information it holds about the Borrower on the Bank's computer systems to bring to its attention products and services which may be of interest to the Borrower.
- 19.4. The Borrower agrees that the Bank may disclose any information relevant to the Borrower and the Facilities in the Bank's possession relating to the Borrower and its subsidiaries on terms that such recipient is to treat in confidence any confidential information so disclosed to it and further agrees that the Bank may disclose personal data and/or information relating to the Borrower or any Relevant Party outside the Bank's group whether such personal data and/or information is obtained after the Borrower ceases to be the Bank's customer or during the continuance of the banker-customer relationship or before such relationship was in contemplation:
- a) for fraud prevention purposes;
- b) to licensed credit reference agencies or any other creditor if the Borrower is in breach of its obligations to the Bank and the Borrower agrees that such information may be used by other banks or institutions in assessing credit applications and for debt tracing;
- c) to licensed credit reference agencies or any other creditor for determining the Borrower's payment history and the Borrower agrees that his/her payment history may be used by other banks or institutions in assessing credit applications and for debt tracing;
- d) to the Bank's external lawyers, auditors and sub-contractors or other persons acting as agents of the Bank;
- e) to any person who may assume the Bank's rights under the Letter of Offer and the GTCs;
- f) to any regulatory, fiscal or supervisory authority;
- g) if the Bank has a right or duty to disclose or is permitted or compelled to do so by law;
- h) any potential assignee of the Bank or other participant in any of its rights and/or obligations in relation to the Borrower's facility including any guarantors, third party pledge or security providers and the Bank's agents;
- i) for purposes of exercising any power, remedy, right, authority or discretion relevant to the Letter of Offer, the GTCs or the Security following the occurrence of an Event of Default, to any other person or third party as well.
- 19.5.The Borrower acknowledges and agrees that, notwithstanding the terms of any other agreement between the Borrower and the Bank, the disclosure by the Bank of information relevant to the Borrower and the Facilities in the circumstances contemplated in this clause does not violate any duty owed to the Borrower either in common law pursuant to any agreement between the Bank and the Borrower or in the ordinary course of banking business and the customs, usage and practice related thereto and further that the disclosure as aforesaid may be made without reference to or further authority from the Borrower and without inquiry by the Bank as the justification or validity of such disclosure.
20. Miscellaneous
- 20.1. All notifications or determinations (including without limitation, any determination of an amount payable pursuant to clause 15) above given or made by the Bank shall in the absence of manifest error be conclusive and binding.
- 20.2. Assignment The Borrower shall not assign or transfer any of its rights and/or obligations in respect of the Facilities. The Bank may assign or transfer all or any of its rights and/or obligations in respect of the Facilities, in whole or in part, to any person or persons and may disclose any information relevant to the Facilities in the Bank's possession relating to the Borrower and its subsidiaries to any actual or prospective assignee or transferee (or to any other person):
- a) in connection with a securitisation of all or any part of the Bank's assets from time to time; or
- b) who may otherwise enter into contractual relations with the Bank in relation to the Facilities.
- 20.3. Set-Off The Bank, may at any time without notice or demand to the Borrower and notwithstanding any settlement of account or other matter whatsoever, combine or consolidate all or any then existing accounts with the Bank including accounts in the name of the Bank (whether current, deposit, loan or of any other nature whatsoever, whether subject to notice or not and in whatever currency denominated) of the Borrower alone or jointly with others wherever situate and set off or transfer any sums standing to the credit of any one or more such accounts in or towards satisfaction of any obligations and liabilities to the Bank of the Borrower whether such liabilities be present, future, actual, contingent, primary, collateral, joint or several and the Borrower expressly waives any rights of set-off that the Borrower may have, so far as is permitted by law, in respect of any claim which it may now or at any time hereafter have against the Bank and the Bank may use any such money to purchase any currency or currencies required to effect such application.
- 20.4 Severability Each of the provisions of the GTCs is severable and distinct from the others and if at any time one or more of such provisions is or becomes invalid, illegal or unenforceable in any respect under the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired thereby and the Borrower shall co-operate with the Bank in substitution of new provisions in compliance with the intention contained in the GTCs.
- 20.5. Remedies and Waivers No delay or omission on the part of the Bank in exercising any right, remedy or power herein in respect of the Facility shall impair or operate as a waiver of such right, remedy or power, and any single or partial exercise shall not preclude any other or further exercise of any such right, remedy or power or the exercise of any other right, remedy or power and the Borrower expressly agrees and covenants with the Bank that the Borrower shall not plead limitation under the Limitation of Actions Act (Chapter 22 of the Laws of Kenya) or any other similar enactment. The rights and remedies of the Bank in respect of the Facility are cumulative and not exclusive of any right or remedy provided by law.
- 20.6. Independent Payment Obligations The Borrower Guarantors and Relevant Parties hereby expressly agree and declare that each of their obligations to pay or to repay under any of the provisions of the Letter of Offer and these GTCs, or where appropriate, any of the Security Documents constitute separate and independent obligations, shall give rise to separate and independent causes of action, shall apply irrespective of any waiver or indulgence granted by the Bank in respect of any other obligation, shall remain in full force and effect despite any judgment, order, claim or proof for a liquidated amount in respect of some other obligation and may be relied upon and enforced by the Bank independently of or simultaneously with or without having to commence any other action under such obligations or under any of the Security Documents or having first exhausted any remedy or having first set off, sold or disposed of any assets or Securities, properties or undertaking which may be provided as security to the Bank from time to time.
21. Notices
Every notice, request or other communication issued to the Borrower and/or the Guarantor(s) under the Letter of Offer, GTCs and the Security shall:
a) be in writing delivered personally or by registered post or electronic mail or facsimile transmissions;
b) be deemed to have been received by the Borrower, if delivered by hand, at the time of delivery or if sent by registered post, seven (7) Business Days after the date of posting (notwithstanding that it be undelivered or returned undelivered) or in the case of a facsimile or electronic mail transmission at the time of transmission (provided that if the date of transmission is not a Business Day or if the time of transmission is after 5:00p.m. on a Business Day it shall be deemed to have been received at the opening of business on the next Business Day); and
c) be sent:
(i) to the Borrower, Relevant Party and/or Guarantor at the address (postal, electronic or telephone) set out in the Letter of Offer or in the Security Documents; and
(ii) to the Bank at the address shown in the Letter of Offer, or to such other address in Kenya as may be notified by the Bank in writing from time to time PROVIDED THAT communication may only be made by electronic mail to the extent that the Parties agree that, unless and until notified to the contrary, it shall be an accepted form of communication and that the Parties shall notify each other in writing of their electronic mail address and/or any other information required to enable the sending and receipt of information by electronic mail.
All communications to the Bank shall be effective only on actual receipt by the Bank.
22. Law
The Letter of Offer and the GTCs shall be governed by and construed in accordance with the laws of Kenya and the parties submit to the non-exclusive jurisdiction of the Kenyan courts. Nothing in this clause shall limit the right of the Bank to take proceedings against the Borrower or any Relevant Party in any other court of competent jurisdiction nor shall the taking of proceedings at one or more jurisdictions preclude the taking of proceedings in another jurisdiction whether concurrently or not.
The Borrower/Guarantor(s) acknowledge having read and understood the contents of these General Terms and Conditions and confirm that the GTCs form an integral part of and are not divisible from the Letter of Offer.YEA Privacy Policy
PRIVACY POLICY
This privacy policy outlines how the YEA APP, developed by The Co-operative Bank of Kenya Ltd (hereinafter “the Bank”, “We", "Us" or "Our" in this policy), processes your personal data. Our commitment to respecting your privacy and safeguarding your personal data remains a top priority.1. Introduction
This policy provides information on how we collect, use, share, and protect your personal data when you use the YEA APP. By using the YEA APP, you agree to the terms outlined in this privacy policy.2. Terms Used in this Policy
- YEA APP (or APP): Refers to this application developed by The Co-operative Bank of Kenya Ltd, used for digital account opening and related services.
- Personal Data: is any information that relates to an identified or identifiable individual during the use of this APP.
- Processing Data: Any action performed on personal data, including collection, storage, use, transfer, and removal.
- Cookies: are small files that are placed on Your computer, mobile device or any other device by, containing the details of Your browsing history on this among its many uses.
- You, Your: terms used to describe the individual accessing or using this APP, or other legal entity on behalf of which such individuals is accessing or using the APP, as applicable.
- Usage Data: refers to data collected automatically, either generated by the use of the APP or from the APP infrastructure itself (for example, the duration of a page visit).
- Service: refers to the activities provided by the YEA APP, including the functionalities, features, and assistance offered through the YEA APP, including but not limited to digital account opening and related services. The Service may be accessed via the YEA APP on mobile devices or through the website, depending on the context in which it is utilized.
3. Whose Personal Data Does the YEA APP Process and How Is It Collected?
We process personal data for individuals who use the YEA APP to open a digital account or show interest in the APP's services and features. We collect personal data directly from you when you: - Open an account using the YEA APP. - Use the APP’s services and features.4. Data Collection and Usage
4.1 Types of Data Collected
4.1.1 Personal Data
While using this APP, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to;- First and last name
- National identity card document
- Phone Number
- Kenya Revenue Authority (KRA) PIN
- Email address
- Date of birth
- Postal address, Nationality, county, town, physical address
- Marital status
- Source of income
4.1.2 Sensitive Data
- Facial Images: Photos/pictures Video images
- Financial information
- Payment recipient contact from contact list
4.1.3 Usage Data
Usage Data is automatically collected when you are using the YEA APP on your mobile device. This data may include but not limited to your device's Internet Protocol (IP) address, browser type, pages visited within the app, duration of visits, and unique device identifiers, Type of mobile device, Unique ID of your mobile device, IP address of your mobile device, Mobile operating system, Type of mobile Internet browser used, Unique device identifiers and other diagnostic data. We may also collect the above information that Your browser sends whenever You visit our Service or when You access the Service by or through a website. Permissions for Location data: During your use of the APP, and with your prior consent, we may also collect information regarding your location. This information is utilized to enhance and tailor the features of our service. It may be stored on your device or uploaded to our servers or those of our service providers. You retain the option to enable or disable access to this information at any time through your device settings.5. Storage of Your Personal Data
Your data is securely stored on our premises, within our servers, and backed up regularly to ensure its integrity and availability. We employ industry-standard security measures to protect your information from unauthorized access, and access to your data is strictly controlled and limited to authorized personnel only.6. Use of Your Personal Data
The Bank may use Personal Data for the following purposes:- To provide and maintain our service, including to monitor the usage of our service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the service that are available to You as a registered user.
- To verify your identity, we will require you to take a picture and upload your government-issued Identity Card.
- To ensure that you are a real person and not a robot, we will perform liveness checks using the photo of your Identity Card and a picture/video selfie that you provide.
- To Validate part of your personal data: We may also use other government systems, such as Integrated Population Registration System(IPRS), iTax and any other system, to validate the information you provide including but not limited to your National Identity Number and KRA PIN.
- To assist you in selecting your payment or transaction recipient from your phone, the app may request access to your contacts list. This process is conducted with your explicit consent and is aimed at enhancing your payment experience. It is the responsibility of the sender to verify the recipient's details before completing any transaction.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with promotional offers, marketing and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of the Bank’s assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
7. Retention of Your Personal Data
The Bank will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Generally, the Central Bank of Kenya requires Us to retain financial information for a minimum of seven years post-termination of the business relationship. The Bank will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.8. Transfer of Your Personal Data
Your information, including Personal Data, is processed at the bank's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on computers located outside of Your town, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including security of Your data and other personal information.9. Disclosure of Your Personal Data
Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy. Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency). Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
- Use the app’s services and features.
10. Processing of Special Categories of Data
We may process special categories of data, such as biometric data (e.g., fingerprints, facial recognition data), with your explicit consent and as the purposes highlighted in this privacy policy. This processing is important for enhancing security measures, ensuring accurate identity verification, and providing you with a seamless and secure user experience. Your consent to process this data can be withdrawn at any time, and we will cease processing your biometric data upon receiving such a request. However, please note that withdrawing your consent may impact your ability to use certain features of the APP that rely on biometric data for authentication and security purposes.11. Automated Decision-Making and Profiling
We may use automated decision-making and profiling technologies to deliver personalized services and enhance your overall user experience. These processes involve analyzing your personal data, such as your usage patterns, preferences, and behavior, to make informed decisions and provide you with relevant recommendations, offers, and content. Automated decision-making and profiling help us to:- Customize the services and features available to you within the APP.
- Improve the efficiency and accuracy of our services by swiftly processing your data to make real-time decisions.
- Enhance fraud detection and prevention by identifying unusual activities and patterns.
- Provide targeted marketing and promotional offers that are tailored to your interests and needs.
12. Your Rights
You have the following rights regarding your data:- Right to Access: Request access to your personal data.
- Right to be Deletion: Request data erasure under certain conditions.
- Right to Data Portability: Request your data in a structured, machine-readable format.
- Right to Rectification: Request corrections to your data.
- Right to Restriction: Request limited processing of your data.
- Right to Object to Direct Marketing: Request cessation of marketing communications.
13. Security of Personal Data
Your personal data security is a top priority for us. We employ robust measures to safeguard your information, utilizing industry-leading encryption and security protocols. While we continuously strive to ensure the highest level of protection, it's important to recognize that absolute security is a shared responsibility. We are committed to maintaining the integrity and confidentiality of your data throughout your interactions with Us.14. Children’s Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.15. Links to Other Websites
Our APP may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.16. Contact for Complaints or Inquiries
For any questions or to exercise your rights, contact us as follows:- Email: dataprotection1@co-opbank.co.ke
- Visit any of our branches countrywide for support
- Contact your Relationship Manager: Through your designated branch or manager.
17. Amendments to this Privacy Policy
We reserve the right to amend this policy. Any changes will be posted on our APP and website, and the current version will supersede previous versions.Privacy Statement
1. PRIVACY STATEMENT
This statement provides information on how The Co-operative Bank of Kenya Ltd (hereinafter “the Bank” approaches processing your personal data. Our focus and commitment to respecting your privacy and safeguarding your personal data remain stronger than ever.1.1 Terms used in this Statement
Personal Data
Information that directly or indirectly identifies or says something about you is referred to as personal data. Examples include your name and address, and information such as your income. Information relating to a sole trader, commercial partnership, or professional partnership is also considered personal data.
Processing Data
Processing means anything that can be done with personal data. This includes the collection, storage, use, transfer, and removal of data.Whose Personal Data does the Bank process?
We process personal data if we have, want to have, or have had a business relationship with you, or if we have had contact with you. The people whose personal data we process include:- Existing bank clients both domestic and foreigners
- Potential bank customers
- People who show an interest in the Bank’s products and services are people who are connected in another way with a business or organization with which we have, want to have, or have had a business relationship, such as third-party participants
- Security providers and guarantors
2. WHICH DATA DOES THE BANK PROCESS?
Types of Data | What kind of data might be involved | Examples of how the Bank uses the data |
Information that allows an individual to be identified directly or indirectly | Name, address, telephone number, e-mail address, and information provided in your identity documents to fulfill the Bank’s Know your customer (KYC) requirements | For identification purposes, to draw up an agreement/contract or to contact you |
Information relating to or used for agreements/contracts or financial statements | Information about your financial situation, and the products you have. Information used for obtaining finance | To assess credit worthiness, or to assess whether a product is suitable for you |
Payment and transaction data | When a payment is made, information about the person you paid or who paid you, when the payment took place and what the balance in your account is | To ensure correct/timely processing of funds is performed. Also, for anti-money laundering/counter-terrorism financing and sanctions monitoring. For your security and ours. |
Special categories of personal data/criminal data | Information concerning your health, information about criminal convictions, data that reveal your ethnic origin or political inclinations, Biometric data | The Bank processes biometric data for identification purposes. In the context of combating terrorism and tax obligations, we are required to record information about your country of birth. In addition, we may record special categories of data such as Criminal data in the context of Anti-Money Laundering |
Recorded calls, documentation of e-mails and physical access, CCTV | Cookies, IP address, and data relating to the device on which you use our online services or our website. | To enable our online services to be used and to combat fraud. To improve our website. For displaying targeted adverts or banners. Identifying customers after they have logged in by storing a temporary reference number of cookies so that the Bank web server can conduct a dialogue with the customer while simultaneously dealing with other customers. Allowing customers to carry information across pages of our site and avoid having to re-enter the same information. Enabling the Bank to evaluate the effectiveness of its advertising and promotions. Enabling the Bank to produce statistical information (anonymous) which helps it to improve the structure and content of its website. |
Data we receive from third parties | Data may be obtained from Credit Reference Bureaus, Company Registry | We use this information to check Directors and credit rating details. |
Data we share with Third parties | Financial information and transaction data upon request of the relevant enforcement agencies and regulators. Data we provide to other businesses within the Group that we engage to help us provide services. Data you have asked us to share with another party. Information required to meet our regulator or legal reporting commitments. | We are required to provide specific data to tax authorities and to the regulator. You may also ask us to share specific data with a third party. We may be required to share with the relevant authorities and regulatory bodies as part of compliance with the Anti-Money Laundering, Counter Terrorism Financing, and Fraud prevention laws and/or regulations. |
Data we require to combat fraud, to ensure your security and ours, and to prevent money laundering and the financing of terrorism | The data we keep in our internal and external referral registers, sanction lists, location information, transaction data, identity information, camera images and payment details, cookies, IP addresses, and data relating to the device on which you use online services. | In order to comply with legal obligations and prevent you, the financial sector, Cooperative Bank, or our employees from becoming the victims of fraud, for security reasons and to protect the financial markets, we might check whether you appear in our external or internal referral registers and we have to check whether your name appears in sanction lists. We may use your IP address, device details, and cookies to combat online fraud (DDoS attacks) and botnets. |
2.1 How does the Bank collect your Personal Data?
We receive your personal data when you provide it to the Bank, examples include when opening an account, getting into a contract with us(Loan), data you send to us in order that we can contact you and data arising from any group services that we provide. We may also receive your data from business units within the Co-operative Bank of Kenya Ltd Group companies or from other financial institutions in the context of combating fraud, money laundering or terrorism. We may also receive data from others, such as suppliers or other parties we work with, or because you have given another party consent to share data with us. We may also receive data from others, such as public sources like newspapers, public registers and websites.2.2 How long does the Bank Retain your Data?
We do not keep your data for any longer than necessary to fulfill the purposes for which we collected the data. We have adopted a data retention policy. This policy specifies how long we keep data. In general, we will keep your data for seven years following the termination of the relevant agreement or the ending of your business relationship with Cooperative Bank, unless there is a legal obligation to preserve the data longer e.g. if the regulator asks us to keep specific data for longer in the context of risk models. In some cases, we use shorter retention periods. In specific situations, we may also keep data for longer than we are required by the retention period fixed by us. We will do this if, for example, the judicial authorities request camera images, in which case we will keep the images for longer than we usually do, or if you have submitted a complaint, in which case the underlying data must be kept for longer. Once we no longer require the data for the purposes described before, we may keep the data for archiving purposes, in the event of legal proceedings, or for historic or scientific research purposes or statistical purposes.2.3 Processing of special categories of Data at the Bank
We process special categories of personal data where this is permitted by law and consent is acquired, this may include the use of Biometrics, criminal convictions, etc. If you give us consent to record special categories of personal data relating to you, or you have made this information public yourself, we will only process the information if this is necessary so that we can provide our services. If you have given us consent to record special categories of personal data, you may withdraw that consent at any time. To do this, please contact your Relationship Manager or through our official communication channels.
2.4 Does the Bank use Automated Individual Decision-making including Profiling?
We will only decide based solely on automated processing including profiling which produces legal effects concerning you or significantly affects you, in case it is allowed by law and we have gained consent. We do not envisage that any decisions will be taken about you that produce legal effects or significantly affects you.2.5 Who at the Bank has access to your Data?
Within Cooperative Bank your personal data can be accessed only by individuals who need to have access owing to their role and for official business purposes. All these people are bound by a duty of confidentiality.
2.6 Does the Bank use your Personal Data for any other purpose?
If we want to use the information for any purpose other than the purpose for which it was obtained, we may do this if the two purposes are closely related. If there is not a sufficiently strong correlation between the purpose for which we obtained the data and the new purpose, we will ask you to give your consent. If you have given us consent, you may withdraw that consent at any time. To do this, please contact your Relationship Manager or through our official communication channels.2.7 Does the Bank Transfer your data to other countries outside Kenya?
Within the Co-operative Bank of Kenya Ltd Group Companies, Your personal data may be shared by Group Businesses, for example, because you ask us to do this, or because you also purchase a product from a different division of the Bank. Information that has been used to establish your identity may also be used by another division of the Bank with which you want to do business. Outside the Co-operative Bank of Kenya Ltd Group Companies, We also transfer data if this is necessary in order to perform our agreements with you. For example, we use third parties such as SWIFT to enable you to make payments. Other Branches or Companies in the CO-OP Bank Group (i.e. Co-op Bank, its subsidiaries, and affiliates), any regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over Co-op Bank Group members, any agent, contractor or third-party service provider, professional adviser or any other person under a duty of confidentiality to the Co-op Bank Group, credit reference agencies and, in the event of default, debt collection agencies, any actual or potential participant or sub-participant in, assignee or transferee of, any of the Co-op Bank Group’s rights and/or obligations in relation to you. These third parties are subject to supervision by their regulators. If we transfer your data to other parties outside Kenya, we take additional measures to protect your data. Cooperative Bank may leverage on technologies such as Cloud, which may result in your data being shared and stored in different jurisdictions. However, in such cases, the highest level of protection will always be embedded to safeguard your data.2.8 Customer Data Rights at the Bank
a) Right to Access
You may ask through the branch or relationship manager to access all the information that we have and process in relation to you. The data protection office shall respond to such requests as stipulated by the law.b) Right to be Forgotten
You may request that we erase data concerning yourself that we have captured, for example, if you object to the processing of your personal data. Your interest must also be greater than the Bank’s interest in processing the data.c) Right to Data Portability
You have the right to request the Bank to supply you with data that you previously provided to the Bank in the context of a contract with us or with your consent, in a structured, machine-readable format, or that we transfer such data to another party. If you ask us to transfer data directly to another party, we can do this only if this is technically feasible.d) Right to Rectification
If you believe your personal data has been processed incorrectly or incompletely, you may request that we change or supplement the data.e) Right to restriction of processing
You may request that we restrict the personal data relating to you that we process. This means that we will process fewer personal data relating to you.f) Right to object to Direct Marketing
You have the right to request the Bank to stop sending marketing communication. You can place your request to the Contact center or branch.2.9 Whom to contact to place a complaint or log in an inquiry regarding Personal Data
If you have any questions concerning the processing of personal data by us, please contact: Your Relationship Manager or Branch with which you do business. In the case of matters concerning the exercising of your rights and other questions about the processing of your personal data kindly contact us on dataprotection1@co-opbank.co.ke or through our official communication channels.2.10 Right to amend this privacy statement
We reserve the right to amend this privacy statement at any time. All amendments to this privacy statement will be posted on the website. Unless otherwise stated, the current version shall supersede and replace all previous versions of this privacy.Online banking solution T&C
Definitions In these Terms and Conditions:
- "Bank" refers to Co-operative Bank of Kenya Limited and any of its representations, companies or subsidiaries in any other market.
- "Customer" shall include any persons, firm, partnership or corporate body subscribing to use or accessing the Bank's Online Banking platform
- "Account" means any open account that you hold with the Bank or open with the Bank and which the Bank allows you to operate on the Bank's Online Banking Solution.
- "Account Terms" means the Terms and Conditions of the Account.
- "Business Day" means any day other than a Sunday or public holiday in the Republic of Kenya and any other subsidiary the Bank operates in.
- "Conditions of Use" - means any Terms and Conditions of Use which govern the use of the platform that the Bank may prescribe from time to time and avails at www.coopbank.co.ke.
- "SMS Token (One Time Password" (OTP) means an SMS code sent to the customer to aid in authenticating login and transactions conducted by the customer.
- "Helpline" means a telephone helpdesk service we provide to assist you in using the Co-operative Bank of Kenya Limited’s Services, details of which are set out in the Online Help facility at www.co-opbank.co.ke.
- "Instruction" means using the Bank's Online Banking Solution to;
- Obtain information relating to the balance and transactions on the Account;
- Transfer money to and from own Accounts,
- Transfer money to other accounts within the Bank
- Transfer money to other accounts within country of service sign up but not within the bank's product of accounts
- Transfer money to foreign countries
- Make purchases or payments to 3rd party vendors and utility providers
- Use such other facilities as the bank may from time to time incorporate into its Online Banking Solution service
- "Security Details" means:
- The initial Customer PIN/log in credentials which We give You; and
- The Customer PIN, other than the initial Customer PIN; and
- The customer identification (the "Customer ID") which We give You when You first use the Bank's Online Banking Solution Service;
- The SMS Token (OTP) you will use to authenticate your transactions.
- Any item of memorable information which We ask You to confirm (that is, place of birth, memorable name, memorable place /address and memorable date and any other as may be prescribed by the Bank from time to time); and
- Any other security requirements which we may notify you.
- "Service" means the Bank's Online Banking Solution Service we provide which enables you to give Instructions to us relating to Your Account.
- "We" / "Our" / "Us" means the bank as defined in clause 1.1 above.
- "Website" means Our Website at www.co-opbank.co.ke.
- "You" / "Your" means the customer as defined in clause 1.2 above.
- "Your Equipment" means all such compatible equipment, software and communications lines (including any public communication lines) required by you to properly access the Bank's Online Banking Solution Service.
- "State" means any country where the Bank has a presence.
- 17 “Platform” means the Online Banking Solution
Introduction
- The relationship between the Bank and the Customer in regards to use of the Bank's Online Banking Solution Service is governed by the following general terms and conditions and apply subject to any further agreement in writing except where the said terms and conditions are in conflict with the Laws of the state in which case the Laws of state will take precedence.
- You are advised to read them carefully. They are in addition to the Terms and Conditions applicable to the various products and services featured by the Bank, and all other legal and regulatory information detailed elsewhere, in the Bank's Website i.e. These Terms and Conditions, Your Account Terms and Conditions of Use, Bank’s General Terms and Conditions and any other document deemed relevant by the bank together form the agreement between You and Us regarding Your use of the Service.
- If there is any conflict between these Terms and Conditions and Your Account Terms in respect of your use of the Service, these Terms and Conditions will prevail. If there is any conflict between these Terms and Conditions and Your Account Terms in respect of Your Account, Your Account Terms will prevail.
- The Customer warrants that all and any information provided in the Online Banking Solution platform is accurate. Any changes thereto must be notified to the Bank promptly and where necessary a form shall be completed and submitted.
Scope of Service
The Service is available to both customers who hold an Account with the bank in any of its subsidiaries and also non-account holders who will be able to get payment services from the platform. The Service uses a high level of encryption and the use of such encryption may be illegal in some countries outside of Kenya. If you use the Service outside Kenya, You are responsible for ensuring that your use of the Service is permitted by local laws and we shall not be liable for any inconvenience loss or damage suffered by you as a result of You not being able to use the Service in these countries.Copyright and Trade Marks
- Our Online Banking Solution and the copyright in the content of and materials featured on the Online Banking Solution platform are owned by or licensed to us.
- "Co-operative Bank of Kenya Limited", "The Kingdom Bank" , Co-operative Bank of South Sudan" and certain other names, words, images or logos identifying Us and the products and services featured in Our Online Banking Solution platform are the property and trademarks of the Bank. Certain other names, words, images or logos may constitute trade names or unregistered trademarks of the Bank.
- The names and logos of third parties mentioned in the Online Banking Solution may be the trade marks, trade names or unregistered trade marks of those third parties and are used by the Bank with the permission (express or implied) of such parties.
- You may view, print, download or store temporarily extracts from Our Online Banking Solution for Your own personal reference or for the purpose of applying to Us to access or use the products and services featured on Our Online Banking Solution. No other use (including, without limitation, the alteration, deletion, utilisation or extraction) of the content and materials featured on Our Online Banking Solution permitted without Our written permission. Otherwise than as provided, Our Online Banking Solution cannot, whether in whole or as to any part, be copied, reproduced, distributed or transmitted in any medium (including, without limitation, by the internet) without Our written permission.
Third Party Products, Services and Websites
- The Online Banking Solution platform may feature the products and services of, and may contain materials produced by, third parties. The inclusion of such products, services and materials and any statements made about them does not constitute advice that they are available to or suitable for You. You must ensure that any third party product or service is suitable for Your specific needs.
- The Online Banking Solution may, from time to time, refer to third party products and services. We do not warrant, and are not responsible for, the quality, efficacy or availability of such products and services.
- The Online Banking Solution may contain various links to third party websites over which We have no control. Such links are provided for convenience only and are accessed at Your own risk.
- We are not responsible for the content of products and services offered by, or any other matters (including, but not limited to, the privacy of Your information) relating to, any linked third party website. Any claim relating to any third party product or service must be made to the provider of the third party product or service.
- We are not responsible for any loss or damage (including, but not limited to, any direct, indirect, special, incidental or consequential damage (including the loss of profit)) relating to the products and services of third parties which are featured in or linked to the Platform.
- Any dealings by You with any third party on or through the Platform are between You and that third party and We are not responsible for any losses or damages that may arise from any such dealings.
- No third party website may in any way be linked to the Platform without Our prior written consent.
Access to The Service
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- You are responsible for obtaining and maintaining Your Equipment and for ensuring that it is compatible with the Service. We have no responsibility or liability with respect to Your Equipment. We will notify You of the minimum specifications required to enable You to access and use the Service.
- We may change the minimum specification You require to access the Service at any time. We will notify you of such a change by placing a message on Our Website. We do not accept responsibility if any such change in specification results in Your Equipment becoming incompatible with Our Platform or becoming unable to perform within Our Platform all of the functions previously performed.
- You will be responsible for the cost of all charges You incur in accessing and using Our Platform.
- We cannot guarantee the speed with which You will be able to access and use the Service (as it will depend upon factors such as the specification of Your Equipment and the number of people using/accessing Our Platform at the same time) or that You will have uninterrupted or continuous access to the Service.
- The Bank does not warrant that the Platform or services provided therein will operate without any interruption and shall not be liable for any interruption of the services or its consequences.
- We may suspend or terminate Your access and use of the Service at any time with or without notice for upgrade, expansion, maintenance, repair activities, an emergency reason or any other reason the bank deems as valid. If We do this, You may not be able to operate an Account which is dependent on the Platform and You may need to make alternative arrangements or use our alternative channels if available.
- You are responsible for getting an appropriate connection with an Internet Service Provider or Cellular Network Service Provider in order to access the Service.
- We shall control, direct and establish technical procedures for using the Service/Platform (and We may vary them from time to time). You agree to follow Our instructions and adhere to Our procedures when using the Service/Platform as notified to You from time to time.
- We shall be entitled to make operational changes to and alter the facilities available under the Service at any time. We will notify You of significant changes.
- You are responsible for ensuring that Your Instructions (including all the details We may require to carry out Your Instructions) and any information You give to Us is accurate and complete. We shall not be liable for any loss or damage You suffer if they are in any way inaccurate or incomplete.
- You agree that any material and/or information downloaded or otherwise obtained through the use of the Service is at Your own discretion and that You will be responsible for any damage to Your Equipment or loss of data that results from the download of such material and/or data.
- We shall use reasonable endeavors to keep the Service free from viruses and corrupt files but We do not warrant that the Service is free from infection by viruses or anything else with contaminating or destructive properties. We recommend that where practicable You "virus check" information sent to You by Us. We shall not be liable for any corrupt information sent to You by Us or for any corrupt information You send to Us.
- If We receive an Instruction before 3:00pm East African time on a Business Day We will use all reasonable efforts to comply with that Instruction on that Business Day. If We receive an Instruction after 3:00pm on a Business Day We will use all reasonable efforts to comply with that Instruction during the course of the next Business Day. However, We may in Our absolute discretion refuse to carry out any Instruction or reverse any action taken by Us in response to any Instruction.
- You undertake to co-operate fully with Us in any investigation We may wish to carry out in relation to the use of the Service.
- You may not use the Service to overdraw Your Account beyond any facility as previously agreed by Us in writing. If any Instruction causes Your Account to become overdrawn (without Our prior agreement in writing) or to exceed an overdraft limit agreed by Us in writing this does not mean that We will process such Instructions again or that We have agreed to increase Your overdraft limit and you shall be required to immediately take steps to regularize your account.
- We shall not be required to carry out Instructions in any particular order.
- We may place messages or directions on Our Website and You should from time to time check Our Website for such messages or directions. If Your Account is internet based it is Your responsibility to ensure that You update Us on any changes to Your email address.
- You must notify Us immediately via the Helpline if You become aware of any error or any suspected error in the Service or in any transaction resulting from using it. You should check your statements of account carefully.
- Transaction limits of Kes. 200,000 and Kes. 500,000 are applicable for mobile and web based access respectively. You must issue the bank with duly signed and authorized instructions to modify these default limits to your preferred limit.
- You must not:
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- introduce or attempt to introduce any virus or any other contaminant to Our Platform or any of Our computer systems;
- in any way attempt to access, alter, de-compile, reverse engineer, destroy or otherwise tamper with any part of Our Platform or any of Our computer systems;
- interfere with the use of another person's access to or use of Our Platform or access to our Services;
- obtain access to information relating to another person which is on Our computer system (database);
- use or attempt to use Our Platform or any of Our computer systems for any unlawful or immoral purpose.
- Use the Platform or any of Our systems to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the Platform or any of Our systems.
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Telephone Facility
We operate a Helpline facility to:- enable You to access or use Your Account;
- to assist You in using or accessing or obtaining information about Your Account.
- All telephone charges You incur in using Our Helpline facility must be paid by You
- The records We maintain of any instructions You give to Us will be conclusive evidence of Your Instructions and of the time when they are given (except in the case of an obvious mistake);
- We shall not be liable for any loss You may suffer if Your Instructions are inaccurate, incomplete or wrong.
- All telephone calls between Us and You may be monitored to make sure that We carry out Your instructions correctly and will be recorded for security, training and quality control purposes.
General Security Information
You must:- Immediately memorize Your Security Details and destroy any advice containing the Security Details (except that You may keep a record of the Customer ID);
- Not keep any written record of Your Security Details (with the exception of the Customer ID);
- Keep Your Security Details secret and take steps to prevent anyone else from finding out Your Security Details;
- Not quote Your Security Details in any correspondence (with the exception of the Customer ID), or over the telephone unless it is Security Details provided to enable You to access Your Account by telephone. When quoting any Security Details You must ensure You cannot be overheard.
- You must not allow any other person to use or know Your Security Details.
- You must tell Us immediately by telephoning the Helpline if:
- You know or think that someone else (who is not authorised to access it) is accessing or using or has tried to access or use Your Account;
- You know or think that someone else knows Your Security Details;
- You have forgotten Your Security Details.
- If Your Security Details are used by someone else with Your permission or You have been fraudulent or negligent and You or We suffer loss as a result, You will be liable for all losses including but not restricted to consequential losses.
- We may give information to the police or to a regulatory authority without asking You about any misuse or abuse of Your Account, Your Security Details, our Platform or Our computer system.
- Whilst We will check that any instruction given relating to Your Account is given with the correct Security Details, We shall not be obliged to take any further steps to check that the instructions are given by You.
- We may require You to change Your Security Details at any time and for any reason. You must change Your Security Details upon such request.
- Whilst We will take all reasonable steps to safeguard the security of Your confidential information, We cannot guarantee the security of any confidential information which is transmitted through the Internet or a Cellular service provider’s network.
- You must ensure that You are authorized to use Your Equipment if it is not owned by You and that no one can oversee or in any other way monitor Your use of the Service.
- You must always exit the Service when leaving Your Equipment unattended and ensure no one else has access to Your Security Details.
Simultaneous order in excess of funds
Where the Bank receives several orders at approximately the same time the total amount of which exceeds the available assets of or the credit granted to the Customer the Bank may honour the orders in whatever manner it thinks fit within the limit of the funds available.Exclusion of Liability
- We shall not be liable to You for any loss or damage (other than that which cannot be excluded in law) which You may suffer as a result of:
- Our having acted upon Your Instructions received using the Security Details or following receipt of any information from You;
- Any misuse or abuse of the Service by You;
- Your Security Details having been disclosed by You to someone else;
- Our system for any reason being unavailable;
- The acts or omissions by Your Internet Service Provider, Cellular Network Service Provider or aggregation service.
- We will be liable for losses (subject to the limitation in clause 10.4) if Instructions are not given by You unless:
- You have acted fraudulently; or
- You have failed to exercise reasonable care; or
- You have failed to follow security requirements in Our Account Terms or these Terms and Conditions including the safeguards in clauses 7 and 8;
- the Instruction was made by someone else with Your permission
- We shall not be liable for any errors or delay or failure to follow Your Instructions if this is due to anything beyond Our control, for example:
- industrial action;
- fire, flood, explosion, government act, terrorism;
- the failure, directly or indirectly of any power supply, machine, data processing system, data transmission link, or telephone link.
- Any liability We may have to You will be limited to the value of the transaction during the course of which such liability arose. We shall not be liable to You in any circumstances for any loss or damage (other than that which cannot be excluded in law) which:
- is not direct;
- is beyond Our reasonable control; or
- which We could not reasonably foresee.
- We regularly update Our Website. The content of and the products and services featured in Our Website are subject to change at any time without notice.
Your Liability
- You will be liable to Us for (and agree to indemnify Us against) all actions, claims, costs, damages, demands, expenses, liabilities, losses and proceedings We directly or indirectly incur or which are brought against Us if You have:
- acted fraudulently;
- failed to exercise reasonable care;
- misused or abused the Service;
- failed to observe and comply with these Terms and Conditions (including clauses 8 and 9).
- If You use an account aggregation service (for example, a service that enables You to access on a single web page some or all of Your online accounts, whether with the bank or another financial services provider), You may be liable for any fraud or errors that occur on those accounts as a result. If You choose to use such a service, You should follow any security advice that we or the account aggregation service provider give You.
- The security details holder(s) shall be fully liable in respect of each transaction instructions given by the use of his/her security details.
- The security details holder should not hold the Bank liable, responsible or accountable in any way whatsoever for any loss, injury or damage however arising out of the use of the Online Banking Solution Service.
- The security details holder must query any transaction instruction he/she considers suspicious within one month from the date of the statement.
Termination of the Service
- The Bank may at any time upon 30 day notice to the Customer, terminate or vary its business relationship with the Customer and in particular but without prejudice to the generality of the usage of the Online Banking Solution Service. We may give You a shorter period of notice (provided that such notice is reasonable in all the circumstances):
- where security requires it; or
- in circumstances beyond Our control; or
- in the event of fraud;
- You fail to observe and comply with these Terms and Conditions or any other applicable terms and conditions.
- The Bank may at any time freeze any account of the Customer if and so long as there is any dispute or the Bank has doubt for any reason (whether or not well founded) as the person or persons entitled to operate the same, without any obligation to institute interpleader proceedings or to take any step of it's own initiative for the determination of such dispute or doubt.
- You can terminate Your use of the Service by telephoning the Helpline or upon giving Us written notice by traditional post or such other means as We may agree with You. Please bear in mind that You may need to have Internet access as a condition of some of Our Accounts.
- Any Security Details or documentation relating to the Service remains Our property, and upon termination of the Service, for whatever reason, shall be returned to Us and/or destroyed, as instructed by Us at that time. Such material shall not be copied, transcribed or used for any purpose other than as specifically authorized in these Terms and Conditions.
- Several clauses shall still remain in force if Our agreement with You in respect of the Service ends.
- Termination of the Service will not affect any rights We may have against You or any liabilities You may have to Us.
- Upon termination We shall at Our discretion either carry out or refuse to carry out any outstanding Instruction You may have given to Us.
- Upon closure of all of Your Accounts which You have registered for the Service, Your use of the Service will end.
Changes to these Terms and Conditions
- We may change these Terms and Conditions and will tell You about any changes by:
- writing to You; or
- a message on or with Your Account statements; or
- a message on Our Website; or
- electronic mail.
- If the change is to Your disadvantage We shall tell You about it at least thirty (30) days before We make the change effective.
- We will make any further changes immediately and tell You about it within thirty (30) days.
Applicable Law
These Terms and Conditions shall be governed by and interpreted in accordance with the relevant state law being Laws of Kenya. We will only communicate with You in English. The relevant state courts shall have sole jurisdiction over any disputes arising from Your use of the Service.Complaints
- We have a complaints procedure in place to ensure that any complaint You may bring to Our attention is dealt with fairly and that it receives a quick response. Any complaint You may have shall be fully investigated.
- In the first instance any complaint You may have relating to the Service should be sent to Us via the "Contact Us" area of our Website. We would hope that We would be able to deal with any complaint You may have to Your satisfaction at this stage.
- If Your complaint is one which We cannot quickly resolve or resolve to Your satisfaction Your complaint should be forwarded to the address in the "Contact Us" section of our Website.
General
- Each of these Terms and Conditions is separate from all other Terms and Conditions, so that if one Legal Term is found to be invalid or unenforceable this will not affect the validity of any of the other Terms and Conditions.
- If We do not enforce any of the rights We have under these Terms and Conditions, or if We delay in enforcing them, that does not stop Us from taking any action to enforce Our rights in the future.
- The headings used in these Terms and Conditions are for ease of reference only and shall not affect the meaning of these Terms and Conditions.
- We or You may contact each other by post, telephone, electronic mail or any other means We agree. We will ask You for Your Security Details when You telephone Us.
- If We need to send You a formal notice as deemed in the Bank’s discretion (other than those concerned with the day to day operation of the Account or changes to these Terms and Conditions) We will send the notice by registered post and it will be deemed to be received two (2) days after posting.
- You are required to notify Us of any change in your account operating mandates
Bank Charges and expense Interest
The Bank is entitled to be paid by the Customer and at its own discretion may debit the Customer with: 1. Legal Charges Advocate and client costs incurred by the Bank in obtaining legal advice in connection with the Customer's accounts and dealings with the Bank or incurred by the Bank in any legal, arbitration or other proceedings arising out of any dealings in respect of the Customer. 2. Commission Commission at such rates and at such time or times as the Bank decides, with discretion to charge different rates for different Online Banking Solution services. 3. Other charges and expenses In addition the debits authorized by sub-clauses (17.1) and (17.2) above, all other expenses and charges including but not limited to disbursements for cheque books, postages, cables, telephone calls, taxes, duties, impositions and expenses incurred in complying with the Customer's requests.Payment Services
In consideration the Bank agreeing to make available to the Customer the facility to make payments for different services through the Customer's Online Banking Solution Service (as applied for by the Customer), the Customer agree to be bound by the following terms and conditions:- These terms and condition are additional to, and not exclusive of, the terms and conditions on which the account was opened.
- Payment services as applied for herein is thereby included as one of the transaction instructions which the Bank is entitled to give immediate effect to when given by use of the Online Banking Solution Service.
- The Bank shall not be liable for the disconnection of the payment services to the Customer for any reason whatsoever.
- The Bank will not be liable if initiated payment is not completed by reason partly or wholly of the actions or omissions of the supplier of the utility or of the Customer.
- The Bank will not be liable if any payment service is not completed by reasons of equipment or systems failure within the Bank or the utility supplier.
Errors of Transmissions and inadequate Execution of order
All payment orders, exchange operations and sales or purchases of stock, bonds or shares in Kenya or elsewhere, undertaken by the Bank for the account of the Customer shall be at the Customer's own expense. Neither the Bank nor any of its agents or correspondents nor any employees shall be liable for any mutilation, interruption, error or transmission, omission or delay occurring in any transmission medium (including without limitation, cables, airlines, courier services and telex and facsimile systems) however occurring.Statement deemed approved if not objected to within 28 days
The contents of any statements of account or statement of any other nature which has been sent by the Bank to the Customer, and to which the Customer has not objected within twenty-eight (28) days of receipt thereof, shall be deemed approved by the Customer and shall not thereafter be challenged by the Customer on any ground whatsoever whether lack of mandate forged or inadequate signature of endorsement of cheque, forged alteration thereof or otherwise.Delay by Customer in lodging complaints
The Bank is not responsible for any matter unless the Customer has made a written complaint to the Bank as soon as reasonably possible.No duty on Bank to protest
The Bank is not liable for any loss or damage suffered by any party if any dishonored bill is not noted or protested or both. The Bank will nevertheless endeavor to cause dishonored bills to be noted or protested or both, provided that it receives instructions to do so in reasonable time.Use of SMS Token (OTP)
The Service is to protect the use of the Online Banking Solution by You on the Internet by requiring you to authenticate your identity using a one-time password (“OTP”). The OTP shall be transmitted through the short message service (“SMS”) by the Bank to your mobile number registered under your account for access and transactions that require such OTP for authentication purposes. You will be required to input the OTP (wherever and whenever applicable that you shall be informed and requested to do so) when you access and use the platform to conduct transactions An SMS Token (OTP) is not transferable and may not be used other than by the mobile phone holder.- An SMS Token (OTP) may only be used subject to the terms of the Service current at the time of use.
- An SMS Token (OTP) may only be used during the validity period indicated on the SMS Token (OTP).
- The SMS Token (OTP) will be used as an authentication tool to validate customer transactions
- All transactions authenticated using the SMS Token (OTP) will be deemed to be valid and instituted by the customer
- In the absence of manifest error, the Bank's records as to any transaction instructions or their consequences thereof, shall be conclusive.
- Safeguarding the mobile phone
- A mobile phone holder must exercise all due care and attention to ensure the safety of the mobile phone and the secrecy of its contents at all times and to prevent the use of his/her SMS Token (OTP) by any third party.
- If user’s mobile phone is lost or stolen or if it's contents are disclosed to any unauthorized person, the mobile phone holder(s) must immediately notify the Bank of such loss, theft or disclosure. Any oral notification must be confirmed in writing immediately. The mobile phone holder(s) must be liable in respect of any transaction instruction given prior to receipt by the Bank of notification of such loss, theft or disclosure.
- The mobile phone holder will give the Bank all information as to the circumstances of the loss, theft or misuse of the SMS Token (OTP). The bank will take reasonable measures in preventing further use of SMS Token (OTP) via customer’s mobile phone. In the event of such loss, theft or misuse being suspected, the Bank may provide the police with any information it considers relevant.
Non-Repudiation
Until and unless you notify the bank otherwise, all instructions received by the bank which are associated with your Online Banking Solution credentials shall be deemed to have come from you, and the bank shall be entitled to rely on such instructions, whether they actually originated from you or not. You acknowledge that the bank may not be able to reverse or annul any transaction executed based on instruction received prior to your notice to the bank.Indemnity
You hereby indemnify and hold indemnified the bank against any loss, claim and/or damage that may raise due to negligence, fraud, collusion or violation of these terms on your and/ or a third party's part.Disclosure
Information and instructions received from You through the service will be stored by the bank and accessed by employees of the bank (as is deemed necessary).Force Majeure
Notwithstanding any provision contained in this Agreement, We shall not be liable to You to the extent fulfilment or performance of any terms or conditions of this Agreement is delayed or prevented by revolution or other civil disorders; wars; acts of enemies; strikes; lack of available resources from persons other than us; labour disputes; electrical equipment or cellular network failure; fire; floods; acts of God; Government or Regulator action; or, without limiting the foregoing, any other causes not within its control, and which by the exercise of reasonable diligence the Bank is unable to prevent, whether in the class of causes hereinbefore enumerated or not. If any majeure event occurs, we will give prompt written notice to you and will use commercially reasonable efforts to minimize the impact of such event.Privacy Statement
The bank is committed to protecting the privacy of the information We obtain from You. This information shall be obtained on each occasion that You access the Platform and when You apply for or use any product or service featured in the Platform. The bank aims to provide a service, which meets Your individual requirements and needs. By accessing and using the Service/Platform You confirm Your consent to the bank collecting and using Your information in accordance with this Privacy Statement and the section entitled "Use of Your Information" on the application form. 1. Third party websites You need to be aware that third party websites which are linked to the Online Banking Solution or which You may need to access and Use to obtain any third party products or services featured on the Website may contain privacy provisions that differ from this Privacy Statement. Such third parties may use Your information differently to the way in which We shall Use it. 2. Use of e-mail (including e-mail Alerts) Given that an e-mail message is sent through a number of computers over which We have no control You need to be aware that any message You send to Us or We send to You may not be secure, any data contained therein may be intercepted by or otherwise become available to a third party and We cannot guarantee the timescales within which We shall receive Your messages or You shall receive Our messages. We do not in any way control the information or materials ("Information") contained in e-mail messages. However, We reserve the right (which We may exercise at any time, at Our sole discretion and without notice) to delete, move or edit such information. In sending such Information, You waive any moral rights You may have in it. 3. Security of Your Information You acknowledge the Internet or Cellular Service Provider’s Network is not an entirely secure medium for communication and, accordingly, We cannot guarantee the security of any information You send to Us via the Internet or through Cellular Service Provider’s Network. We are not responsible for any damages You, or others, may suffer as a result of the loss of confidentiality of such information. 4. Cookies We, and on Our behalf, Our tracking partners, may use cookies (small files stored on Your computer) to measure platform usage and improve the service that We offer to You. We do not store any personal information that other organizations could read or understand and We do not monitor Your visits to other websites not hosted by Us. If You wish to turn off Our cookies please type "Cookie" in the index of the "help" facility in Your browser, but please note that turning off cookies may limit Your use of Our Service and/or Platform.NEW FEATURES
We may, from time to time, in our sole discretion, introduce new products, services and features to the Services/Platform or modify or delete existing features. We shall notify you of any of these changes if we are legally required to do so. By using any new or modified products, services or features when they become available, you agree to be bound by these Terms and Conditions, as well as any additional terms and conditions specifically applicable to these new offerings. 1. User Acknowledgement of Responsibility in Recipient Verification By using the Co-operative Bank's services, you acknowledge and consent to the following; 2. To enhance the security of your transactions, we may use the details of recipients of transactions involving our services. This information will be used for the purpose of allowing you to verify the recipient before completing a transaction. 3. It is the responsibility of the sender to verify the recipient's details before completing any transaction. The Bank shall not be responsible for any errors, discrepancies, delays or omissions in the recipient’s details verification. 4. The Bank shall not be liable for any direct, indirect, incidental, consequential or punitive damages arising out of or related to the use of our recipient verification feature.SERVICE FEES
There may be a charge in connection with your use of some of the features available through the Services. Please refer to the Schedule of Fees applicable to your accounts for more information. We reserve the right at any time to change, add or modify any fees and charges. You agree to pay such fees and authorize us to deduct such fees from any accounts you maintain with us. If there are insufficient funds in your accounts to pay these fees, you agree to promptly remit payment to the Bank upon demand and the Bank also retains the discretion to effect or not any instructions where fees are not sufficient.SEVERABILITY
If any provision of these Terms and Conditions is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms and Conditions will not be affected thereby, and each of those provisions will be valid and enforceable to the fullest extent permitted by law.CAPTION HEADINGS AND INTERPRETATION
The caption headings are for convenience or reference purposes only and are not to be construed as a summary of each provision of this Agreement. Unless it would be inconsistent to do so, words and phrases used in this document should be construed so that the singular includes the plural and the plural includes the singular.Co-operative Banking Account General Terms and Conditions
Definitions
- “This Agreement” means the agreement between the Bank and the Account holder, the terms of which are these Conditions of use as may be varied from time to time.
- “We”, “Our”, “Us”, “The Bank” means Co-operative Bank of Kenya Limited.
- “Customer”, “You”, “Your” means any or all persons named on the application form for the Co-operative Bank of Kenya Limited Account, Mobile Banking or Internet Banking Service;
- “Bank Account” means any account maintained by the Bank, which the accountholder(s) is/are entitled to operate, in respect of which the accountholder(s) has/have requested to be able to give transaction instructions.
- “ATM” means Automatic Teller Machines
- “Card” means the Visa Electron debit, credit or prepaid card issued by the Bank at the request by the customer separately or within a product bundle and in the name of the person named upon it or entity for use in connection with debit/credit/prepaid card facilities provided by the Bank.
- “Cardholder” means any authorized user for whose use the Bank issues a Card.
- “Authorized User” a person nominated to whom the Bank shall have issued a Card.
- “Transaction Instruction” means any instruction given by the customer in connection with use of the account.
- “PIN” means the Personal Identification Number required to gain access via an ATM terminal or Point of Sale terminal to give a transaction instruction.
If you have any questions about this privacy and security statement, please email us on customerservice@localhost