Are you highly organized, keen on details and can multitask to deliver excellent results? Are you passionate about debt management?  Do you seek to do things differently and go the extra mile to make sure you excel in results delivery? If yes, then you are what we need! Join our Remedial Credit team and make your mark.

Reporting to the Head – Remedial Credit, the role-holder will provide leadership in pre-delinquency and post-delinquency management of corporate arrears by putting in place pre-delinquency measures, portfolio segmentation, collection process and workflow process documented detailed solutions and systems for direct and oversight management of the collection process for lower NPL and provisions.

The Role

Specifically, the successful jobholder will be required to:

• Provide leadership in the management of Corporate Remedial Credit NPL book with the overall management of non-performing corporate & co-operatives debts to prevent further deterioration and maintain NPL to Loan ratios below the industry.
• To maximize loan recoveries and write back to P & L accounts from the non-Performing portfolio through aggressive direct recoveries/viable restructuring/negotiating workouts or realization of assets or litigation.
• Facilitate the application of various remedial solutions/product offerings to delinquent accounts based on customer profiling and/or customer segment.
• To provide leadership to a team of dedicated remedial management staff by setting challenging and granular objectives, monitoring individual daily activities, motivating, training/coaching and supporting to ensure the achievement of allocated targets.
• To take over management of Corporate non-performing accounts from all branches/business units and through centralization of the recovery process, enhance frontline productivity of branch managers, bankers and RMs.
• Recommend to the Board of Management /Finance, the appropriate levels of loan loss provisions.
• Work with frontline staff to ensure loans and other advances are being serviced and ensure they are trained on the assessment of delinquency risk and subsequent management including structured timely transition.
• Manage a highly motivated, well-trained, highly productive and objective-driven group.
• Strictly adhere to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Conduct field customer visits (on a need basis) to follow up on payment promises and assess the viability of repayment proposals.
• Ensure that all risk management requirements within your Unit are addressed and where necessary escalated through the available defined channels.
• Execute the Bank strategy in NPL management and reduction.
• Monitor and report all risks associated with debt collection.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A university degree in a Business-related field from a recognized university with at least 5 years of banking experience in debt collection and recovery environment 
• Knowledge/experience in account relationship management /Credit Management is an added advantage
• Knowledge of the provisions of the Bank’s credit policy, lending manuals and CBK Prudential Guidelines & Banking Act.
• Good analytical, negotiation and financial analysis skills as well as being an excellent communicator with the ability to set and meet stretch targets and deadlines. 
• Excellent understanding of financial statements and credit products in the Banking sector. 
• Excellent interpersonal skills with the ability to build long-term and trusted relationships.

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HCRC/CMD/2022 by 20th September 2022.

We are an equal-opportunity employer.