1. Borrowing history.
2. Overdrawn salary account.
3. MCo-opcash loan arrears.
4. Any other Co-op loan in arrears.

The loan repayments will automatically be deducted from your salary account when they’re due. Loans taken between 1st and 10th fall due on 19th of the same month Loans taken between 11th and 31st fall due on 19th of the following (consecutive) month.

You can also initiate payment from;

1. Your salary account or any other Co-op Bank account that you have linked to your MCo-opCash.
2. Your Mpesa number or someone else’s Mpesa number, through paybill 400200. Account number: your salary account.

How to repay your Mco-opcash loan

1. Log into MCo-opCash by dialing *667# or through the MCo-opcash app.
2. Select ‘LOANS’.
3. Select ‘PAY LOAN’.
4. Follow instructions.

1. Log into MCo-opcash by dialing *667# or through the Mco-opCash app.
2. Select ‘LOANS’.
3. Select ‘LOAN ENQUIRIES’.
4. Select ‘LOAN BALANCE’.
5. Follow instructions.

Check loan Balance on the App via: Eloans >> check balance

You can apply for the loan as many times as possible, but you can only qualify for one MCo-opcash loan at a time.

You can register more than one MCo-opcash account, but you can only take one MCo-opcash loan at a time.

Yes. If you take a loan, which you opt to pay in 2 or 3 months, you can top up the loan after paying at least one installment. When you take a 1-month loan, you are allowed to access more amount which is within your limit before the loan falls due.

Yes. Through the MCo-opcash app which is internet-based.

Whenever you successfully complete a loan application you will receive a confirmation message that the loan application is successful and the amount has been deposited in your MCo-opcash account. If you do not receive this message due to a lost signal, check your account and re-apply for the loan if it did not get processed.

Your money is safe because your Mo-opcash PIN protects your MCo-opcash account. You are advised to block and replace your SIM card with your mobile phone service provider. With the new SIM card in place, and as long as you have maintained the same mobile number, you can continue to use your MCo-opcash through *667#. To access through the app on your new phone, you will need to visit the nearest branch in order to re-set your new phone. This is a security measure the bank has put in place to protect you from fraud.

1. Dial *667# and reply with 1.
2. To accept terms and conditions, reply with 1.
3. Enter your National ID or passport number (whichever you used to register for MCo-opcash).
4. Select your preferred option which is either 1. Reset PIN via Mpesa transaction.
5. If you select option 1. Reset PIN via Mpesa transaction, an Mpesa pop-up will appear requesting you to confirm a deposit of Kes 1.00 to your MCo-opcash account by entering your Mpesa PIN. If you enter the wrong Mpesa PIN you will be required to repeat the process.
6. Once you enter the Mpesa PIN, you will receive an SMS with a 6-digit password. This password expires after 30 minutes, after which you will be required to repeat the process. If you do not receive the password, call our contact center on 0703 0270000.
7. Redial *667# and enter this 6-digit password.
8. You will be asked to enter and confirm your preferred new MCo-opcash PIN.

No. the service is currently only available through *667#.

Yes.