You will notify the bank about your job situation and agree on how you intend to pay the loan.

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select WITHDRAW CASH.
3. Select ATM.
4. Follow the instructions.
5. Receive SMS with a 6-digit SECRET CODE. (valid for only 2 hours).
6. On the ATM screen, click MCO-OPCASH WITHDRAWAL.
7. Enter your MCo-opCash number, the Amount, and the Secret Code to complete the withdrawal.
8. Withdrawal at the ATM costs Kes 30 for any amount up to Kes 40,000. You can withdraw up to Kes 40,000 per transaction up to a maximum of Kes 200,000 per day.

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select WITHDRAW CASH.
3. Select CO-OP KWA JIRANI AGENT.
4. Follow the instructions.
5. Receive SMS with a SECRET CODE.
6. Give the SECRET CODE, your MCo-opCash number, and original ID/Passport to the agent to complete the withdrawal

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select Send Cash by Code.
3. Select ATM.
4. Enter the phone number of the Beneficiary.
5. Follow the instructions
6. The beneficiary receives an SMS with the Six Digit Secret Code to use at the ATM.

1. Log into MCo-opCash through *667# or MCo-opCash app.
2. Select Send Cash by Code.
3. Select Co-op Kwa Jirani
4. Enter the phone number and Identification number of the Beneficiary.
5. Follow the instructions
6. The beneficiary receives an SMS with the Six Digit Secret Code to use at Co-op Kwa Jirani Agent.

You can load the coop pocket money card from anywhere, anytime through Mpesa, at Co-op Kwa Jirani Agent, or at the branch. You can also find more details on how to load the coop pocket money card on the back to school campaign page

– Log into your MCo-opcash App with your M-PIN or Username.

– Select the three dots on the top right corner of the account you wish to download a statement.

– Select statement.

– Enter the statement period you wish then click View.

– Select download.

– Select allow to save the statement in PDF format in your phone’s document folder.

– Click on self-service

– Click on unlock user

– Enter your identity details

– Answer your security questions

To reset your password, click on forgot password
To reset your username, click on forgot username

Online banking will enable you to access your balance, statements and do fund transfers from the comfort of your home. To self-register, you should have a valid ATM card and a registered email address on your account.  You may use this link to register https://retail-onlinebanking.co-opbank.co.ke/. Click on Personal Internet Banking then click on register and follow the prompts.

You can also register for the online banking service at any of our branches

To engage our diaspora banking team, send an email to diasporabanking@co-opbank.co.ke

You may use the below steps to transfer funds from your Mpesa to a Co-op account:

– Go to Mpesa Menu

– Select Lipa na Mpesa

– Select Pay Bill

– Input the Business number as 400200

– Input the account number: Type (do not copy and paste) the 14 digits of your account number begin with 011*****

– Input the amount you are transferring

– Input your Mpesa PIN

– Confirm and send

A successful transaction will be confirmed by SMS from Mpesa and Co-op bank