Executive Banking
Sustainability
E-Citizen
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- Bank swift code and bank code
The swift code for Co-operative Bank is KCOOKENA. The Bank code is 11000
- How to activate a dormant account
To activate your dormant account, visit any of our branches and carry your National ID and KRA pin
- How to buy mpesa float
1. Dial *667# and call
2. Enter your Mcoopcash Pin (4 digits)
3. Select Option
4. Buy Mpesa Float
5. Enter the agent number
6. Enter the store number.
7. Select account to debit
8. Enter amount and confirm.
- Send money from account to mpesa/airtel money
1. Dial *667# and call
2. Enter your Mcoopcash Pin ( 4digits)
3. Select option 2. Send money
4. Select Option 1. To mobile money
5. Choose the service provider
6. Select the number to send to (either own or others)
7. Select account to debit
8. Enter amount and confirm.
- How to withdraw cash (cardless withdrawal)
1. Dial *667# and call
2. Enter your Mcoopcash Pin ( 4digits)
3. Select Option 8. Withdraw cash
4. Select where to withdraw from – Agent or ATM
5. Select the beneficiary phone number
6. Select account to debit
7. Enter the amount and confirm
- How to enquire balance on Coop using *667#
1. Dial *667# and call
2. Enter your Mcoopcash Pin (4 digits)
3. Reply with Option 1. Account enquiry
4. Then select option 1. Balance
5. Select account to query.
Your balance will be displayed.
- What should I do if I send money to the wrong number?
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Reach out to us through our Contact Centre on 0703 027 000, 020 277 6000 immediately and our agents will assist in reversing the transaction before the money is withdrawn.
- What should I do when *667# is not working?
You can access the service by downloading the MCo-op Cash App from the App Store or Google Play Store
- What should I do if my MCo-op cash account is blocked?
If for any reason you find that your MCo-op Cash account is blocked, reach out to us through our Contact Centre by calling 0703 027 000, 020 277 6000 to receive assistance on unblocking it.
- How can I contact my nearest branch?
Follow this link for our branch contacts
- What can I do if I have forgotten my MCo-op cash pin?
Follow the below steps to reset your Mco-opcash PIN
1. Dial *667# where you are supposed to enter PIN put 1
2. Accept the terms and conditions
3. Enter your National ID No.
4. Select to reset PIN by answering security questions
5. Answer security questions
6. Set a new PIN and confirmIn case of any challenges in resetting the PIN, please visit the nearest branch with your National ID
- How can I check my account balance?
– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#