Executive Banking
Sustainability
E-Citizen
Frequently asked questions
Can’t find the answer you’re looking for? Reach out to our customer support team.
- Should I expect a delay in processing my atm card?
The bank does its best to ensure ATM cards are processed quickly. If there is any delay, the branch will alert the customer. However, teller services are still available even when a customer does not have their ATM card.
- Can I transfer an atm card from one branch to another? if so, are there any charges?
One has to confirm with the branch that the ATM card is available, then go to the desired branch and fill in a debit card transfer form. Transferring from one branch to another is free of charge.
- How can I withdraw or deposit money?
– A Co-op Kwa Jirani agent near you
– From the ATM using your debit card
– Through your MCo-op Cash app
– Mobile access through dialing *667#- What is MCo-op cash and how does it work?
MCo-op Cash is a mobile banking service which enables you to access a variety of banking, money transfer and payment services.
All you need is an ID card and a registered mobile phone number; it doesn’t matter which mobile phone network you are on. You may register for the service by dialing *667# on your mobile phone or download the app from the Play Store or App Store. Follow the menu and receive an SMS confirming registration.
For pin registration, you can also reach out to us by calling 0703 027 000, 020 277 6000
- Through what channels do you inform customers about new developments at the bank?
We utilize a variety of communication channels to speak to our customers, such as Facebook, Twitter, Co-op Bank website, major newspapers, billboards, SMS, email, branch staff and ATM display screens. We do our best to keep our customers informed of any major changes.
- What’s the maximum amount of money I can withdraw daily from the atm?
The maximum amount one can withdraw daily is Ksh 40,000 but it depends on the account limit the customer has chosen.
- How do I transfer money from my co-op bank account to m-pesa?
– Money can be transferred from all Co-op Bank accounts (except Hekima) to M-Pesa by first registering on Mobile Banking by dialing *667# and following the process.
– Another option is downloading the MCo-op Cash App on your phone and following the process.- Is the bank open on weekends?
– Yes, all branches are open on Saturday from 8.30am to noon.
– Majority of our branches open at 8:30am and close at 4:00pm on weekdays. However, these branches open at extended hours- How long does it take for a cheque to mature?
Cheques take on average one day to process, that is, 24 hours from the time of deposit.
- Can one get a loan using a title deed? if so, what are the requirements?
Yes. It is possible for one to get a loan using a title deed, but it depends on the type of loan needed.
The requirements of getting a loan depend on the type of loan and can only be communicated at the branch after the customer identifies the type of loan they want.- What are the requirements for opening a current account?
– Identity card (both original and copy)
– Minimum opening balance of Ksh 5,000 for individuals- How can I get a personal loan?
– Minimum requirements include:
– Identity card (both original and copy)
– PIN Certificate (both original and copy)
– Salary pay slips for the last 3 month