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Co-operative Bank, through Co-op Consultancy & Insurance Agency (K) Limited (CCIA) provides consulting and advisory services as well as capacity building to Co-operatives. 

The main role of the subsidiary is to enhance the institutional capacities of co-operative societies, who are the core stakeholders of the bank.

We understand that organizations are faced with numerous institutional challenges which they must address in order to attain their goals in the dynamic business environment in the country. CCIA provides technical advice to these organizations though various services which include but are not limited to:​

Click here to download the Training Calendar for 2021

Business operations review

This is a future-oriented, systematic evaluation of the activities of the business operations in a bid to improve the organization’s efficiency, competitiveness and profitability through improvement in the performance of management functions.

Restructuring and reorganization

This service targets institutions, co-operatives and other corporate organizations whose businesses are in near terminal decline. It entails a diagnostic review of the current situation and the historical causes to gain an understanding of the factors causing the decline. The results are applied to develop a restructuring program aimed at arresting and reversing the decline.

Carrying out of feasibility studies and preparing business plans

We carry out comprehensive feasibility studies to determine the viability of any new business venture. We also assist clients to identify the key success factors of the new business initiatives by preparing business plans.

ICT evaluation and software procurement services

For organizations having challenges with effective utilization of their software, we assist to evaluate the areas of improvement and makes recommendations. We also assist organizations to procure relevant software for their businesses.

Strategic planning and change management

We assist co-operative societies and other corporate organizations to develop their strategic plans. The methodology involves a study of the organization to establish the strategic imperatives followed by facilitation of consultative workshop to develop a strategic plan for the society.

Conducting market research and product development

We assist organizations in carrying out market research while developing new products through competitor analysis and market needs surveys. We also provide the client with a business model representing the core aspects of the business/product including purpose, offerings, strategies, infrastructure, organizational structures, trading practices as well as operational processes and policies.

Human resources management

We engage in recruitment of staff on behalf of our clients and this involves placing adverts in the media, shortlisting, conducting interviews, and selection of the final candidate.
We also engage in the development of terms and conditions of service, performance management systems, role profiling, staff rationalization, job analysis and evaluation, and development of human resource policies.

Development of operational manuals and policies

We support organizations in developing and customizing policy documents and manuals to assist them in operating in an efficient and standard manner:
​Examples of policy documents we develop for various co-operative societies include: 

  1. Credit policy
  2. Savings policy
  3. Human resource policy
  4. Risk management policy
  5. Corporate governance policy
  6. Investment policy
  7. Dividend policy
  8. Liquidity and asset liability policy
  9. Information preservation policy
  10. Accounting and finance policy
  11. Procurement policy
  12. Disaster preparedness & business continuity policy 
  13. Operating manuals

In December 2011, we introduced insurance agency services to our customers. Under this arrangement, customers can buy insurance policies from the bank as they do their normal banking business. 
We also offer insurance advisory services to our co-operative society customers to help them mitigate against any risks that can be attached through insurance and ensure that they are adequately insured.
In the event of a claim, we assist customers in claim documentation and claim payment.

Donor Projects

CCIA works with several donor agencies, or donor-funded projects as Technical Service Providers in areas of capacity building.
We also work with farmer groups and co-operative related enterprises. We have worked with AGRA (PROFIT & SAIOMA), USAID, We-E_ect, IFAD, FEMO, Land O’ Lakes, Coop Africa, etc.